Booked seminyak beach resort Bali , * nights *garden view room on beach side with break...

GetHuman-fedones's customer service issue with Agoda from June 2018

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The issue in GetHuman-fedones's own words
Booked seminyak beach resort Bali , * nights *garden view room on beach side with breakfast.*On arrival told independent building across road was booked. This was second time staying at this resort, first time we stayed in independent building ,but this time were booking to stay on beach side. On payment our receipt did not state*independant building, only garden few room with photo of beach front next to booking. Showed hotel manager AGODA site and our receipt and manager agreed site misleading and deceptive. Offered us upgrade at **% discount which we accepted. I feel AGODA has let me down , cost us *more money than we had budgeted for and put the hotel in a difficult situation. I feel AGODA should reimburse the hotel and ourselves for the *upgrade differential cost. Documents and receipts can be forwarded to you , we look forward to your*response. Regards Dori Fedone
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Agoda

Customer service issue
Reported by GetHuman-fedones
Jun 2nd, 2018 - 2y ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
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GetHuman-fedones started working on this issue
Jun 2nd, 2018 5:00am