We booked a hotel through Agoda. When we checked in Our room smelled really bad so we e...

GetHuman-bryanik's customer service issue with Agoda from May 2018

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The issue in GetHuman-bryanik's own words
We booked a hotel through Agoda. When we checked in Our room smelled really bad so we ended up having to leave and not stay the night. The hotel agreed to give us a full refund since there were no other rooms available. The manager said I would have to get in contact with Agoda in order to get our money back since we booked our room through them. I was able to speak to someone at Agoda the evening of May **th but he said he was not able to get ahold of the hotel manager to confirm the refund. There was supposed to have been a follow up email letting me know what was happening with the refund which I never received. I am not able to in contact with anyone at Agoda now. I have tried their chat which doesnt work, I have emailed them, and I spent about an hour on hold trying to speak with someone.

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Customer service issue
Reported by GetHuman-bryanik
May 21st, 2018 - 5 years ago
Seen by 51 customers so far
Similar issue to 96 others
2 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID


GetHuman-bryanik started working on this issue
May 21st, 2018 7:47pm
GetHuman-bryanik shared this issue with followers on Twitter
May 21st, 2018 7:50pm
GetHuman-bryanik confirmed the issue is fixed. Hooray!
May 23rd, 2018 12:40am