I sent the complaint below on *nd May via Agoda*s website and I still haven*t had the c...

GetHuman-dandydod's customer service issue with Agoda from May 2018

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I sent the complaint below on *nd May via Agoda*s website and I still haven*t had the courtesy of a response:**Mail sent on *nd:*I have tried to call - after ** minutes I was still on hold. I have just now finished a chat with Ben Ho.**I am unhappy and cannot accept the final amount charged on the booking of **** euros which is *.*% increase on the price quoted at time of booking. I fully understand the effects and potential for exchange rate fluctuations between time of booking and the date of charging. However, when the charge varies by *.*% against a backdrop of little or no change in the actual exchange rates, then I feel I am both being robbed and hoodwinked! I have my card statement with many other transactions in dollars during the same period. A transaction on the same day as I was charged by Agoda, had a conversion rate which would have meant a final charge to me of **** euros. I am not prepared to accept waffle about different agteways and banks have different rates. I accept that rates will vary from bank to bank etc but what I cannot accept is a *.*% difference when the rates at the most varied over the dates by maximum *.*%. **I cannot see the actual charge in dollars so I simply have to accept your final figure and wordy disclaimers to justify the difference. The practice is unfair, not transparent, not customer focused and I am sure would be happily investigated by consumer watchdogs. **If I am to be charged *.*% increase in the final amount paid, then I would like to receive tangible evidence that this increase is both justified and an actual increase borne by Agoda.**The price quoted at time of booking influenced the decision to make the booking with you. However, if that price can be varied without justification and evidence but simply explained away with a disclaimer, the that leaves it open for Agoda to charge what they like. This is not an acceptable business practice.**I look forward to your comments.*Andrew Dodd
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Agoda

Customer service issue
Reported by GetHuman-dandydod
May 21st, 2018 - 6 mons ago
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GetHuman-dandydod started working on this issue
May 21st 1:15pm