I did my booking on line with Agoda for a hotel room in best western hotel aeropuerto i...

GetHuman-ziadserh's customer service issue with Agoda from May 2018

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The issue in GetHuman-ziadserh's own words
I did my booking on line with Agoda for a hotel room in best western hotel aeropuerto in Barcelona and I am still arguing my cancelled room which I did not cancel and as you are saying it was cancelled by a mobile App which I do not own.I spoke to the hotel with Ester Sole who told me that the room will be mine if Agoda get in touch with them and admit their mistake and I t will coast them extra ** euros for their mistake. The hotel received the cancelation from Agoda and they are liable for their mistake. The got in touch with Visa and advise me that when the ** days are complete they will lunch a dispute with you and in the meantime I have no room unless Agoda contact the hotel. My booking ID *********. If this is not resolved I would like to have the president email or phone number.

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Agoda

Customer service issue
Reported by GetHuman-ziadserh
May 7th, 2018 - 3 years ago
Not resolved
Seen by 34 customers so far
Similar issue to 386 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-ziadserh started working on this issue
May 7th, 2018 8:34pm
GetHuman-ziadserh shared this issue with others over email
May 7th, 2018 8:36pm
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May 7th, 2018 8:37pm
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May 7th, 2018 8:37pm
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May 7th, 2018 8:37pm
GetHuman-ziadserh indicated the issue is not fixed yet.
May 7th, 2018 9:37pm