I made a booking for Hotel Jen Manila in April *, **** for May *-*, **** (* night) and...

GetHuman-agnesduq's Missing confirmation issue with Agoda from April 2018

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I made a booking for Hotel Jen Manila in April *, **** for May *-*, **** (* night) and it's confirmed with BOOKING ID ********* it says that in ** mins i will be receiving an email for my confirmation and voucher but until now nothing in my inbox. I have been trying to follow up on this for *th times to no avail. What's disgusting was your CUSTOMER-SERVICE response that for data privacy reason they cannot disclose info to a third party as my email add used to create this booking does not reconcile with my email add. I am not a third party and i did the booking myself with the same email address when i logged in with Agoda and same email address used with my previous hotel bookings. **We will be in delimma if this booking is indeed off, as hotel booking within the area would be challenging, as a nationwide event will be on this date.**Thus, we are solely relying that this booking is on.. my check-in date is gettin close. Hoping for your prompt action on this. Thank you.
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Agoda

Missing confirmation issue
Reported by GetHuman-agnesduq
Apr 30th, 2018 - 5 mons ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-agnesduq started working on this issue
Apr 30th 9:50am
GetHuman-agnesduq indicated the issue is not fixed yet.
May 1st 3:01pm
GetHuman-agnesduq indicated the issue is not fixed yet.
May 1st 3:03pm
GetHuman-agnesduq indicated the issue is not fixed yet.
May 1st 3:04pm
GetHuman-agnesduq indicated the issue is not fixed yet.
May 2nd 3:15am
GetHuman-agnesduq confirmed the issue is fixed. Hooray!
May 9th 11:15am