I booked for * night for * de luxe room at Jpark waterpark resort mactan, cebu for Apri...

GetHuman-lauvill's Overcharged for stay issue with Agoda from April 2018

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The issue and preferred resolution, in GetHuman-lauvill's own words:
I booked for * night for * de luxe room at Jpark waterpark resort mactan, cebu for April **, ****. I used my debit card and found out that I was charged double for the same room. There were * transactions deducted to my account of the same amount. As i checked-in at jpark on that day I was told that agoda only emailed them for * night * room only. They told me to contact agoda to get a refund for an overcharge of * night amounting to *,***.** Php. I have emailed agoda I got no reply for * days now. I contacted their customer service and my load credits gets used up waiting on queue. I need to talk to somebody to make sure I get that amount back because it is quite big and we are using it. thank you.
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Agoda

Overcharged for stay issue
Reported by GetHuman-lauvill
Apr 29th, 2018 - 3 mons ago
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GetHuman-lauvill started working on this issue
Apr 29th 4:20am