I booked for * night for * de luxe room at Jpark waterpark resort mactan, cebu for Apri...
GetHuman-lauvill's Overcharged for stay issue with Agoda from April 2018
3 views | 450 similar | 0 following
Help with my Agoda issue
First: share to improve GetHuman-lauvill's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Agoda help.
Before contacting them, items GetHuman-lauvill may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-lauvill's own words
I booked for * night for * de luxe room at Jpark waterpark resort mactan, cebu for April **, ****. I used my debit card and found out that I was charged double for the same room. There were * transactions deducted to my account of the same amount. As i checked-in at jpark on that day I was told that agoda only emailed them for * night * room only. They told me to contact agoda to get a refund for an overcharge of * night amounting to *,***.** Php. I have emailed agoda I got no reply for * days now. I contacted their customer service and my load credits gets used up waiting on queue. I need to talk to somebody to make sure I get that amount back because it is quite big and we are using it. thank you.
GetHuman-lauvill did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-lauvill fixed the problem
We are waiting for GetHuman-lauvill to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Agoda customer problems.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.