I cancelled my first booking as I mistakenly booked the wrong category of room. I booke...

GetHuman630508's Make a correction to a booking issue with Agoda from April 2018

Help with my Agoda issue
I cancelled my first booking as I mistakenly booked the wrong category of room. I booked the Cl***ic Double Bed by mistake and should have booked the Sea Breeze room.*I have since booked the Sea Breeze room and have received a new confirmation for this room. The second booking was done within five minutes of cancelling the first booking, as it was booked under the no cancellation policy I am concerned that I may be charged for both rooms.*Could this please be adjusted by Agoda or please advise me of my next step. *Cancelled booking ID: **********New booking ID: **********Hotel name: Hotel Indigo Seminyak Bali*Dates: **rd June -**th June ******Many Thanks*Keith Barrett *Member ID: ********
I trust that Agoda will make this right and come up with a resolution that is fair.
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Agoda

Make a correction to a booking issue
Reported by GetHuman630508
Apr 26th, 2018 - 3 mons ago
I have an issue with Agoda too
Not resolved
Seen by 5 customers so far
Similar issue to 2957 others
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Items needed
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Last 4 digits of the payment card
Phone number on the booking
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Timeline
GetHuman630508 started working on this issue
Apr 26th 11:18am
GetHuman630508 indicated the issue is not fixed yet.
Apr 26th 11:11pm
GetHuman630508 indicated the issue is not fixed yet.
Apr 28th 12:34am
GetHuman630508 indicated the issue is not fixed yet.
Apr 28th 3:19am