The hotel said to contact Agoda as it’s Agoda’s error . - I have been downgraded to a c...

GetHuman-bethhan's Complaint about a stay issue with Agoda from April 2018

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The issue in GetHuman-bethhan's own words
I have been downgraded to a cheaper room by the hotel but I have paid agoda for the more expensive room and the hotel won’t help . ... The hotel said to contact Agoda as it’s Agoda’s error .
I have paid for a good room and have been put in the wrong room and the hotel will not move me .
Agoda to refund me or ring the hotel and tell hotel to move me to the room I paid for .
I have an issue with Agoda too
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Agoda

Agoda booking app
Complaint about a stay issue
Reported by GetHuman-bethhan
Apr 14th, 2018 - a yr ago
I have an issue with Agoda too
Not resolved
Seen by 44 customers so far
Similar issue to 37648 others
2 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-bethhan started working on this issue
Apr 14th, 2018 9:04am
GetHuman-bethhan reviewed the items needed
Apr 14th, 2018 9:04am