Apparently the policy has changed. Last year I was told that I had a $***.** deductible...

GetHuman-nanckras's Coverage question issue with Aetna from December 2020

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The issue in GetHuman-nanckras's own words
Apparently the policy has changed. Last year I was told that I had a $***.** deductible that needed to be met and it would apply to the first provider of dental, vision, and hearing. Now this year I have to pay ***% out of my pocket and you will reimburse me....I would like an explanation of just how my dental, vision, hearing works. What my provider was told is that I have no insurance. I have a savings account and I pay ***% and submit my receipts. What if I don't have the money to pay ***% and wait to be reimbursed? I'm not a happy camper with this. This was for a vision claim. How do I want it fixed....I don't want to have to be the one to pay ***% out of my pocket and wait on a reimbursement.

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Aetna

Coverage question issue
Reported by GetHuman-nanckras
Dec 31st, 2020 - 4 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 219 others
0 customers following this

Timeline

GetHuman-nanckras started working on this issue
Dec 31st, 2020 11:15pm
GetHuman-nanckras indicated the issue is not fixed yet.
Jan 2nd 2:16am

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