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Aetna Customer FAQ

Top Answers & How-to Guides

What is Aetna's Phone Number?

The question we are asked most often is about how to talk to Aetna customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Get My Aetna Account Number?

When you need your Aetna account number or member ID number, you have options on how to access it. You can log into your account online...

How do I update my personal information?

To update your personal information with Aetna, you can log in to your online account and make changes to your profile there. You can...
Ask any question you have about Aetna customer service, get an answer now.

Recent Aetna Customer Questions

change my primary care provider . The Dr i want to change to is Dr. Phillip Douglas Cochran provider id number 7795370

To change your primary care provider to Dr. Phillip Douglas Cochran, you can log into your Aetna account online. From there, navigate to 'Change Primary Care Physician' under the 'Health Records' section. You'll need to enter Dr. Cochran's provider ID number (7795370) in the appropriate space. The system will then guide you through the process to make the change. Remember, in some plans, changing your primary care provider might require a confirmation from your new doctor, so it's always a good idea to speak with them first. Allow some time for the change to be reflected in your account.
Asked Apr 5, 2024 3:53 PM

Help me with my Aetna customer service issue

Account Management

How Do I Get My Aetna Account Number?

When you need your Aetna account number or member ID number, you have options on how to access it. You can log into your account online...

How do I update my personal information?

To update your personal information with Aetna, you can log in to your online account and make changes to your profile there. You can...

How do I request a replacement ID card?

You can request a replacement ID card through your online member account, by contacting customer service by phone, or by visiting the...

How do I change my primary care physician?

To change your primary care physician with Aetna, you can easily do so by logging into your online member account on the Aetna website....

Enrollment

How Do I Enroll with Aetna?

Health insurance is a valuable tool that can help you cover the cost of chronic and acute conditions. Aetna has a number of plans available,...

Provider Network

How do I find a doctor in my network?

To find a doctor in your network, you can visit our website or call our customer service number for assistance. You can also log in...

Claims

How do I file a claim?

To file a claim with Aetna, you can submit your claim online through the Aetna website or mobile app. You can also file a claim by...

How do I check the status of a claim?

To check the status of a claim, you can visit our website and navigate to the 'Claims' section. Here, you can log in to your account...
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