WITH NO FOLLOW UP FROM AETNA. ON ******* I WAS SENT AN EMAIL FROM LORI.ANDERSON@AETNA...

GetHuman625966's customer service issue with Aetna from April 2018

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Help with my Aetna issue
Before contacting them, items GetHuman625966 may need:
Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
GetHuman625966's next move: have a Aetna rep call.
Always use the GetHuman Phone tocall Aetna. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman625966's own words:
CLEAR UP MY PROVIDER ISSUE, ADDING PPO COVERAGE TO MY NETWORK SO AS TO BE PARTI****TING FOR ALL PRODUCTS ... WITH NO FOLLOW UP FROM AETNA. ON ******* I WAS SENT AN EMAIL FROM LORI.ANDERSON@AETNA.COM STATING THAT "IN REVIEWING OUR REODS, I HAVE NOTICED THAT THERE WAS SOME NET THAT MAY HAVE NOT BEEN ADDED IN ERROR. I HAVE SENT AN URGENT REQUEST TO OUR PROVIDER DATA SERVICES DEPATMENT TO ALL ALL NETWORKS EFFECTIVE ******".
THE ABOVE REFERENCED ISSUE HAS NOT BEEN RESOLVED. I AM NOT BEING PAID BECAUSE ALL THE AETNA SUBMISSIONS APPARENTLY ARE PPO
ADD ME TO ALL PPO PRODUCTS
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Aetna

EMAIL AND PHONE
Customer service issue
Reported by GetHuman625966
Apr 24th, 2018 - 3 mons ago
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Seen by 7 customers so far
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Timeline
GetHuman625966 started working on this issue
Apr 24th 8:43pm