I am trying to cancel the Aeroplan reward for two tickets to Florida: booking reference...

GetHuman4432654's customer service issue with Aeroplan from March 2020

Help with my Aeroplan issue
The issue in GetHuman4432654's own words
I am trying to cancel the Aeroplan reward for two tickets to Florida: booking reference: QG*BBV for my wife, Sandra, and my self HW Ted Stuckless. The reward points were given to us by another card holder, Mrs. Dallas Miller (card *** *** ***) who is now incapacitated in hospital. I just want to cancel the trip and have the points returned to her card. IS THAT POSSIBLE?**My profile is correct but I am unable to get a pin to contact you guys. My postal code as registered in my account is : A*X *J** you ask for the numbers only followed by the * key. I have entered (on many attempts) **** and is told that the information is incorrect. Oh, btw, I know my street number and my telephone numbers which are all in my profile - still can't get any further.

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Aeroplan

Customer service issue
Reported by GetHuman4432654
Mar 6th, 2020 - 3 years ago
I have an issue with Aeroplan too
Fixed
Seen by 8 customers so far
Similar issue to 2392 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman4432654 started working on this issue
Mar 6th, 2020 8:48pm
GetHuman4432654 confirmed the issue is fixed. Hooray!
Mar 7th, 2020 10:56pm