Aeroplan states if you haven't used your account since September that we have to re-set...

GetHuman3849533's customer service issue with Aeroplan from October 2019

Help with my Aeroplan issue
The issue in GetHuman3849533's own words
Aeroplan states if you haven't used your account since September that we have to re-set our passwords and to click on the help button. You click on the help button and follow the prompts only to be left at the "continue" button with nothing happening.*Is this a technical hitch? If so Aeroplan needs to communicate this. Also why is there no email address by which you can contact Aeroplan. Also why when you call into Aeroplan to try and talk to someone and you're asked for your information does the automated system say the information inputted does not match the account and then asks you to re-enter the information only to be told again it doesn't match. Incredibly frustrating and extremely poor customer service. Could Aeroplan make it anymore difficult?

GetHuman3849533 did not yet indicate what Aeroplan should do to make this right.

How GetHuman3849533 fixed the problem
After being on hold for *.* hrs finally got hold of Aeroplan who helped me reset my account. My problem is solved.
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Aeroplan

Customer service issue
Reported by GetHuman3849533
Oct 29th, 2019 - 3 years ago
Fixed
GetHuman3849533 shared how to fix
Seen by 9 customers so far
Similar issue to 1122 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman3849533 started working on this issue
Oct 29th, 2019 6:56pm
GetHuman3849533 confirmed the issue is fixed. Hooray!
Oct 29th, 2019 11:34pm

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