Kevin Prokopenko , Fort McMurray , AB*Aeroplan * : ***********I made a booking through...

GetHuman2144705's customer service issue with Aeroplan from February 2019

20 views | 470 similar | 1 following
Help with my Aeroplan issue
First: share to improve GetHuman2144705's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2144705's next move: call Aeroplan.
The best way to get your problem resolved is to tap the button below to start calling Aeroplan. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2144705 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman2144705's own words
Kevin Prokopenko , Fort McMurray , AB*Aeroplan * : ***********I made a booking through Aeroplan, partially using my points and paying taxes with my Visa. Booking * LE**YM**Air Canada , besides departing late and missing my connections, does not have my luggage. READ TO THE END TO UNDERSTAND WHAT I WANT !**My departure from Fort McMurray was * hours late due to incompetence in aircraft servicing ( AC *** ). When I arrived in Toronto , my connecting flight to Cartagena had already departed ( of course ). So they redirected my departure later through Bogota ( AC**** ) . When arriving in Bogota they assured me luggage was there and being sent on to Cartagena ( AV **** ).. which was impossible because I was racing throught the airport like Usian Bolt to juuuust make the connection.***When I arrived at destination Cartagena , no luggage. I go to Avianca and they discover luggage still in TORONTO !!! ***I have an early morning flight onward to Caracas with no luggage, perhaps at best for a few days. Brilliant work Air Canada.***I want compensation for missed connections and no luggage. I arrived roughly ** hours later in Cartagena than I was booked and no luggage. It has been pure ****.***My TD Visa also has integral travel insurance for this type of event and I would like you to incorporate that in, or at least contact them with this info , as I am skeptical of good communication from Caracas. I am typing this at * am on the *th.**Besides my email : *****@***.com **Send text to my phone as a backup :** *** *** ****

GetHuman2144705 did not yet indicate what Aeroplan should do to make this right.

How GetHuman2144705 fixed the problem

We are waiting for GetHuman2144705 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Aeroplan customer problems.
How Do I Get a New Aeroplan Card?How Do You Change a Flight with Aeroplan?
Do you have a customer issue as well?
We can help you get Aeroplan's attention and get better help faster. Tap below to get started.
Having Aeroplan issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2144705 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2144705
Feb 6th, 2019 - 4 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 470 others
1 customer following this


GetHuman2144705 started working on this issue
Feb 6th, 2019 7:01am