Before contacting them, items GetHuman2144705 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman2144705's own words
Kevin Prokopenko , Fort McMurray , AB*Aeroplan * : ***********I made a booking through Aeroplan, partially using my points and paying taxes with my Visa. Booking * LE**YM**Air Canada , besides departing late and missing my connections, does not have my luggage. READ TO THE END TO UNDERSTAND WHAT I WANT !**My departure from Fort McMurray was * hours late due to incompetence in aircraft servicing ( AC *** ). When I arrived in Toronto , my connecting flight to Cartagena had already departed ( of course ). So they redirected my departure later through Bogota ( AC**** ) . When arriving in Bogota they assured me luggage was there and being sent on to Cartagena ( AV **** ).. which was impossible because I was racing throught the airport like Usian Bolt to juuuust make the connection.***When I arrived at destination Cartagena , no luggage. I go to Avianca and they discover luggage still in TORONTO !!! ***I have an early morning flight onward to Caracas with no luggage, perhaps at best for a few days. Brilliant work Air Canada.***I want compensation for missed connections and no luggage. I arrived roughly ** hours later in Cartagena than I was booked and no luggage. It has been pure ****.***My TD Visa also has integral travel insurance for this type of event and I would like you to incorporate that in, or at least contact them with this info , as I am skeptical of good communication from Caracas. I am typing this at * am on the *th.**Besides my email : *****@***.com **Send text to my phone as a backup :** *** *** ****
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