I was in your employee store on *******. I bought my boys each a pair of Ultraboost. My...

GetHuman-aimeesat's Complaint issue with Adidas from June 2019

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The issue in GetHuman-aimeesat's own words
I was in your employee store on *******. I bought my boys each a pair of Ultraboost. My ** year old ALWAYS wears a ** *** in your NMDs etc. He wore them to school on Monday and called me to bring him other shoes because these were killing his feet and felt SO small. I called your employee store and told them the situation and asked if we could please exchange them for a half size bigger as he only wore them for * hours. I was told no that they can’t honor returns or exchanges after they’ve been worn and tag was torn off. SUPER bummed because even at *** off they were $**. I ended up giving them to my nephew so they didn’t go to waste but am feeling bad for my son because I just can’t afford to pay retail to get him another pair. Is there any chance we could get another pass to the employee store so he could get some shoes in the correct size? We are VERY loyal customers of Adidas and prefer your shoes over competitors. Thank you for your time.

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Adidas

Complaint issue
Reported by GetHuman-aimeesat
Jun 6th, 2019 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 4338 others
0 customers following this

Timeline

GetHuman-aimeesat started working on this issue
Jun 6th, 2019 8:42pm
GetHuman-aimeesat indicated the issue is not fixed yet.
Jun 8th, 2019 4:27am
GetHuman-aimeesat indicated the issue is not fixed yet.
Jun 8th, 2019 4:30am
GetHuman-aimeesat indicated the issue is not fixed yet.
Jun 9th, 2019 10:33pm

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