I ordered a pair of sneakers and they ended up being too big so I went to your website...

GetHuman-faheytam's customer service issue with Adidas from January 2019

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The issue in GetHuman-faheytam's own words
I ordered a pair of sneakers and they ended up being too big so I went to your website and started my return and downloaded the return label that you guys gave me and brought my sneakers to the UPS store to return them. The return tracking number on your website is *Z*F***V********** and my order number is AD*********. A while ago when i would track this number it said that it was delivered then when i track it now it says that "shipment is ready for UPS" i emailed adidas customer service and you guys answered and said that ". I was informed that the label was created and don't have the returned item. The information showing on the UPS website is correct and updated." This was six days ago on January **th and i have emailed them * times since then and have still not gotten a response. I even emailed them proof of my UPS receipt and showing how the tracking number on the receipt is different than the one your website is providing me. When i track the UPS tracking number on my receipt it says that my package was delivered. The tracking number on my receipt is *Z*F***V**********. I am looking for some answers and I am not getting anywhere through email. I feel as if this is poor customer service seeing as how I have not received any sort of response in * days. Thank you for your time.

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Customer service issue
Reported by GetHuman-faheytam
Jan 30th, 2019 - 4 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 3576 others
0 customers following this


GetHuman-faheytam started working on this issue
Jan 30th, 2019 10:33pm