I purchased an Adidas xxLarge size Backpack at Kohls..It has a lifetime warranty, the z...

GetHuman739487's customer service issue with Adidas from June 2018

Help with my Adidas issue
I purchased an Adidas xxLarge size Backpack at Kohls..It has a lifetime warranty, the zipper broke(tooth).How do I get it replaced? I have the original receipt and lifetime warranty info..I would like to either replace or fix..Thank you
I trust that Adidas will make this right and come up with a resolution that is fair.
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Adidas

Customer service issue
Reported by GetHuman739487
Jun 1st, 2018 - 2 mons ago
I have an issue with Adidas too
Fixed
Seen by 11 customers so far
Similar issue to 240 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Phone number on the account
Timeline
GetHuman739487 started working on this issue
Jun 1st 6:12pm
GetHuman739487 indicated the issue is not fixed yet.
Jun 5th 11:58am
GetHuman739487 indicated the issue is not fixed yet.
Jun 5th 12:00pm
GetHuman739487 indicated the issue is not fixed yet.
Jun 5th 12:01pm
GetHuman739487 indicated the issue is not fixed yet.
Jun 5th 1:00pm
GetHuman739487 indicated the issue is not fixed yet.
Jun 5th 4:10pm