Ademco **** Alpha Console is displaying "open circuit". What does this mean? Nothing...

GetHuman-lcmitson's customer service issue with Ademco from November 2018

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The issue in GetHuman-lcmitson's own words
Ademco **** Alpha Console is displaying "open circuit". What does this mean? Nothing on the console responds to promps. Systems seems to be dead. The warning was a single beep tone every five seconds. The warning beeps stopped after we pushed some buttons on the console.
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Customer service issue
Reported by GetHuman-lcmitson
Nov 16th, 2018 - a mon ago
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GetHuman-lcmitson started working on this issue
Nov 16th 4:33am