We ordered a new Weber grill online from Ace Hardware *** *** Water St Sauk City, WI...

GetHuman5873236's Complaint issue with Ace Hardware from March 2021

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The issue in GetHuman5873236's own words
We ordered a new Weber grill online from Ace Hardware *** *** Water St Sauk City, WI ***** Phone: (***) ***-**** and requested it be assembled. After ordering online in about ** minutes I was notified the grill was ready for pick up. Knowing a new grill out of the box could not be assembled in such a short order of time it had to be a floor model. I called the store and told them I did not want a floor model and was told a new one would be assembled. The service rep said they will put a new one, out of the box together. We went to pick up the grill * days later. I went into the store and there was not a grill on the floor that we ordered. Walked to the back of the building where my husband and Vince (store rep) where looking over the grill. It was clearly the floor model. The wheels where scuffed and on the inside of the lid you could see marks from opening and closing the lid. This Ace Hardware was completely dishonest with us. Why could they just tell us it was a floor model? Very unhappy with this Ace Hardware. **Thank you, *Deb Zimmerman

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Ace Hardware

Complaint issue
Reported by GetHuman5873236
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 153 others
0 customers following this

Timeline

GetHuman5873236 started working on this issue
Mar 22nd 1:45pm