Number port (in to ATT prepaid wireless) stuck for days. At some point, I did find a c...

GetHuman5971425's customer service issue with AT&T from April 2021

Help with my AT&T issue
The issue in GetHuman5971425's own words
Number port (in to ATT prepaid wireless) stuck for days. At some point, I did find a chat with a person (but can't find the path back). That person promised that the port would be expedited & I'd get a call. Sure enough, I got a call. And that person knew about the chat and transfered me to (allegedly) the right group. But they couldn't hear me. And I have no way to get back to any of the above.**The voicemail queues from any point - e.g. "activation" - have me enter the number being ported multiple times, always ending up with "can't find match, try again". And eventually, it just hangs up. "*", "representative", and the usual attempts to get a person - even trying to trigger the emotion sensors used by some - all get nowhere.**The websites say variously that the SIM card is "backordered" (but it was delivered), that the port status is "confirmed" (but the chat person said it is actually pending), that the sim card needs activation - and why I go thru the ** digit sequences, that it's already active and I don't need to activate it. And that I need to accept terms and conditions on a website - and I can't create an account there because - you got it - the number port seems to be pending.***All I want is to sort out the port issue so I can get my number transfered and AT&T can collect its (full year prepaid) money! Seems like this mess needs a person. But I can't get to one.

GetHuman5971425 did not yet indicate what AT&T should do to make this right.

How GetHuman5971425 fixed the problem
Pray!**I ended up calling random AT&T numbers for sales, got transferred through multiple departments, and finally got to someone who could help. It took about an hour - they had no record of the payment I made (I may be billed twice), had to reboot their computers - it was a mess. I can't give a direct solution, because no one would tell me the direct line to which I was transferred. The final person said "you don't have to worry, now that you have AT&T service, just dial ***". That's great for me, but one would think that there would be a direct way to get AT&T to take one's money.**The only reason I stuck with it was that I need coverage in a place where AT&T is the only carrier. I suggested to the CSR that maybe they might want to fix this. Got the usual "I'll let someone know". Sigh.
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AT&T

Customer service issue
Reported by GetHuman5971425
Apr 17th, 2021 - 3 months ago
Fixed
GetHuman5971425 shared how to fix
Seen by 12 customers so far
Similar issue to 4492 others
0 customers following this
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Timeline

GetHuman5971425 started working on this issue
Apr 17th 3:56pm
GetHuman5971425 confirmed the issue is fixed. Hooray!
Apr 19th 12:13am

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