Unacceptable and incompetent installation practices by AT&T field technician. On Monday...

GetHuman-freddyin's customer service issue with AT&T from March 2021

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Unacceptable and incompetent installation practices by AT&T field technician. On Monday March **, ****, a field technician upset a $****,** paving job by removing pavers to run a cable underneath. Without requesting access to my property, this technician had his way with my paving job, lawn and back yard. Still today I have an expose cable running through my side lawn and yard, creating a tripping hazard, needless to say that my pavers were inadequately replaced which creates another tripping hazard for my family. Tomorrow is lawn maintenance day, and the wire is still in the way after three days.*I can assure you it won’t be in the way when my lawn gets done. I’ve been trying to reach a field Supervisor, but as you know, all call to AT&T gets routed overseas.*I guess tomorrow there will be no cable running on my lawn.

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Customer service issue
Reported by GetHuman-freddyin
Mar 17th, 2021 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 4671 others
0 customers following this


GetHuman-freddyin started working on this issue
Mar 17th, 2021 6:41pm