I have an iPhone ** XR and I want to upgrade my device, however, every time I attempt t...

GetHuman5715092's customer service issue with AT&T from February 2021

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The issue in GetHuman5715092's own words
I have an iPhone ** XR and I want to upgrade my device, however, every time I attempt to upgrade my device AT&T tells me that I'm not eligible due to too many account suspensions due to non-payment. I pay an extra $* on my bill every month for The AT&T "Next Up" Program *whereby when I've paid off **% of my device (On a ** Month installment Plan) I'm eligible to upgrade my device for a new one of my choosing. One of the representatives said that I wouldn't be eligible to upgrade my device until February **th, ****, then yesterday I spoke to * different representatives and they both told me August **th,****. When I asked how many account suspensions is a customer allowed to accrue no one knew, however they offered to override the none eligibility restriction on my account so that I could upgrade. to rectify this problem I wanna be able to upgrade my device today!!!!!!!

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AT&T

Customer service issue
Reported by GetHuman5715092
Feb 2nd, 2021 - 6 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 4409 others
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