I have not received the *** dollar credit for my trade in and also have been charged fo...

GetHuman-breauxs's customer service issue with AT&T from December 2020

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The issue in GetHuman-breauxs's own words
I have not received the *** dollar credit for my trade in and also have been charged for devices i don’t have. My bill went up ** dollars to *** dollars after paying the *** dollar tax and **.** upgrade fee. We wanted to upgrade my wife's phone as well but need this fixed. My bill is due amd i need to pay it. I have tried for weeks calling everyday and being on hold for over an hour amd then i have to hang up. I don’t want the virus so going out is very limited. My wife and i are in our **’s. I have been unable to speak with anyone for a month. Please call me.

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AT&T

Customer service issue
Reported by GetHuman-breauxs
Dec 5th, 2020 - 3 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 4072 others
0 customers following this

Timeline

GetHuman-breauxs started working on this issue
Dec 5th, 2020 10:15pm

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