Re: Acct* *********. We have had Bellsouth and ATT for ** years the phone number asso...

GetHuman3292328's customer service issue with AT&T from November 2019

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The issue in GetHuman3292328's own words
Re: Acct* *********. We have had Bellsouth and ATT for ** years the phone number associated with our account is the same number we were initially issued (***-***-****). We have always been timely in paying our bill and was told we were considered 'platinum customers'. My husband Randell Dixson Jr. is ** years old and he deeply feels that his loyalty and business is not appreciated leading me Linda Dixson to contact the retention department. I have called too many times because each month our bill is different and escalates unless I call for an adjustment. A few months ago we were given the NFL package and an adjustment which pleased Mr. Dixson. There after the bill fluctuated always getting higher until I call The last month of October I spoke with a representative in the retention department and he made adjustments to our account changing our billing amount to @ $*** from $***. I was told that our billing should be about the same with small variables because of taxes and fees. This month we received a larger bill for $***. I contacted the retention department today and spoke with a customer service representative whose name is Mary Ellie. She recapped the the charges and past adjustments and perks on the current bill but I knew about the NFL package but that was not the issue. She told me that the adjustment from last month $**.** was a one time adjustment and it was noted on our account. Please review the recording of this conversation because that is not what I understood the agent to say. Complaint: Mary Ellie said that was all she could do. I told her that my husband being and elderly gentleman said that he would change service to another carrier after he find out how long he is obligated to current agreement with AT&T. Mary Ellie flippantly said "Ok!" I told her that good customer service is very valuable to businesses and her flippant response was not appreciated. I asked to speak to her superior and thanked her. She said "hmm-hmm" again displaying poor customer service manners. After about *-* minutes she said no one was available and she would have someone to call me back, I did not trust her at his point and feel that Corporate should know about this type of dialogue coming from a representative for AT&T. I also would like the adjustment agreed upon to be honored on this billing of $***. Thank you for your expedient response in advance. Linda Dixson for Randell Dixson Jr.* Acct * *********

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Customer service issue
Reported by GetHuman3292328
Nov 6th, 2019 - 4 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 13666 others
0 customers following this


GetHuman3292328 started working on this issue
Nov 6th, 2019 6:13pm