Have no internet, TV or landline for * days due to fires in Northern California

GetHuman3873456's Service Outage issue with AT&T from November 2019

Help with my AT&T issue
The issue in GetHuman3873456's own words
I'm trying to live my life and want it back to normal ... One week ago today I lost electricity for * *** - * days due to the wild fires in Northern California. Out on Oct. **th, restored Oct. **th. I lost internet, TV and landline phone. Today is Nov *nd and AT&T has still not restored my internet, TV and landline. WHY? It should not take * days to fix this. PLEASE restore my services ASAP. When I call tech support all I get is "we're working on it". But nobody tells me what really happened and why service has not been restored. What is the problem? Will seriously consider dropping at&t and sign up with Comcast.
This is frustrating and maddening because no one can give me an answer as to why it's taking so long to repair and get my service back. it should not take * days or longer.
Get me my internet, TV and landline up and running.
Been a customer for * years
I can't fix the problem. AT&T has to fix it.
How GetHuman3873456 fixed the problem
I didn't fix the problem AT&T did. I needed a new modem.
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How Do I Recover My At&t Password?How Do I Merge Multiple Accounts at At&t?How Do I Remove a Line from My At&t Account?How Do I Access My At&t Account?How Do I Get Device Support from At&t?
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AT&T

Internet, TV and landline
Service Outage issue
Reported by GetHuman3873456
Nov 2nd, 2019 - 2 years ago
Fixed
GetHuman3873456 shared how to fix
Seen by 11 customers so far
Similar issue to 13560 others
0 customers following this
Items needed
Phone number
Account number
Account PIN
Account email
Service address
Name
IMEI number

Timeline

GetHuman3873456 started working on this issue
Nov 2nd, 2019 8:31pm
GetHuman3873456 indicated the issue is not fixed yet.
Nov 5th, 2019 3:43am
GetHuman3873456 confirmed the issue is fixed. Hooray!
Nov 6th, 2019 7:33pm