I feel that I was misled by the customer service rep

GetHuman3868086's Dispute a Charge issue with AT&T from November 2019

Help with my AT&T issue
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Before contacting them, items GetHuman3868086 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3868086's own words
I'm trying to get the $** account credit that I was promised by customer service. ... I called AT&T customer service on ***** because my bill went up by $**. I was told that my account credit had ended, and if I called back after Nov *st, that it would be reinstated. The agent entered a note into my account stating this. When I called back on Nov *st, I was told that I had been misinformed and there would be no credit. I think AT&T should do the right thing and honor what their Customer Service agent promised.
I have spent over an hour on the phone only to be transferred around and placed on hold.
I would like the $***mo account credit that I was promised by customer service.
Loyal customer, always pay my bill on time.
How GetHuman3868086 fixed the problem

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AT&T

DirectTV
Dispute a Charge issue
Reported by GetHuman3868086
Nov 1st, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 13542 others
0 customers following this

Timeline

GetHuman3868086 started working on this issue
Nov 1st, 2019 8:32pm

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