my internet account, back in december my phone account got combined with my daughter's...

GetHuman2634403's Complaint issue with AT&T from March 2019

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The issue in GetHuman2634403's own words
my internet account, back in december my phone account got combined with my daughter's internet account without my consent or knowledge, i have been a customer of AT&T since ****. after many phone calls i finally got someone in the phone department that knew how to help me she was very knowledgeable and was able to help me so the phone was uncombined and a new account number was issued, but the internet was still showing that is was combined with my phone bill and i had a outstanding balance of ***.** which is the phone bill i paid in february. i have spent countless hours on the phone with the internet department transfer several times. and now my internet has been suspended because if the unpaid balance of the phone bill that was paid in february i have paid the internet bill it is current. it was paid in january and february and march it seems like i can not get anybody in the internet department to help me i also have a ticket id ****** i am really upset with AT&t Anita Castle ***-***-**** passcode ****

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Complaint issue
Reported by GetHuman2634403
Mar 29th, 2019 - 4 years ago
Seen by 18 customers so far
Similar issue to 7170 others
0 customers following this
Items needed
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GetHuman2634403 started working on this issue
Mar 29th, 2019 5:59pm
GetHuman2634403 indicated the issue is not fixed yet.
Apr 1st, 2019 6:50pm

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