my internet account, back in december my phone account got combined with my daughter's...

GetHuman2634403's Complaint issue with AT&T from March 2019

12 views | 7170 similar | 0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman2634403 to get a AT&T rep on the line!
Always use the GetHuman Phone to call AT&T. We wait on hold and get a rep on the line for you faster and for free!
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman2634403's own words
my internet account, back in december my phone account got combined with my daughter's internet account without my consent or knowledge, i have been a customer of AT&T since ****. after many phone calls i finally got someone in the phone department that knew how to help me she was very knowledgeable and was able to help me so the phone was uncombined and a new account number was issued, but the internet was still showing that is was combined with my phone bill and i had a outstanding balance of ***.** which is the phone bill i paid in february. i have spent countless hours on the phone with the internet department transfer several times. and now my internet has been suspended because if the unpaid balance of the phone bill that was paid in february i have paid the internet bill it is current. it was paid in january and february and march it seems like i can not get anybody in the internet department to help me i also have a ticket id ****** i am really upset with AT&t Anita Castle ***-***-**** passcode ****

GetHuman2634403 did not yet indicate what AT&T should do to make this right.

How GetHuman2634403 fixed the problem

We are waiting for GetHuman2634403 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2634403 fixes it.
This email address isn't valid

AT&T

Complaint issue
Reported by GetHuman2634403
Mar 29th, 2019 - 2 years ago
Fixed
Seen by 12 customers so far
Similar issue to 7170 others
0 customers following this
Items needed
Phone number
Account number
Account PIN
Account email
Service address
Name
IMEI number

Timeline

GetHuman2634403 started working on this issue
Mar 29th, 2019 5:59pm
GetHuman2634403 indicated the issue is not fixed yet.
Apr 1st, 2019 6:50pm

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers