I have the $** prepaid, unlimited, premium monthly plan on my LG Phoenix *... which I t...
GetHuman2363899's customer service issue with AT&T from March 2019
9 views | 6386 similar | 0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman2363899 to get a AT&T rep on the line!
Always use the GetHuman Phone to call AT&T. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2363899's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2363899 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman2363899's own words
I have the $** prepaid, unlimited, premium monthly plan on my LG Phoenix *... which I think is **** to even have to have, because the $** plan I'd been using for TWO YEARS worked just fine...... when it had a hotspot... thanks for not telling your customers that it didn't have one anymore, at&t, and for making us pay nearly double the price to get our hotspot back. Only.... mine ***** an over worked outsourced tech support agent's... nevermind. **Anyway... I get this plan because I literally NEED the hotspot in my home, and ever since I was forced to switch to the $** "Unlimited Premium" (yeah, right) monthly plan, I have been paying $** more... for less. Streams buffer so much it's painful. And if you want to watch anything, it's basically sentence by sentence, through the buffering. Five minutes of buffering, character says a sentence, five minutes of buffering... you get it. (I freaking hope!) **This month, I paid for my plan manually, two days early, and didn't let it go through autopay as I usually do. I got nothing for a hotspot. And I mean nothing. Barely a word gets through before more buffering. This is AWFUL! And terrible service on your part.**The way I would like to have this resolved is by getting either * months of completely free and completely unlimited (no **GB data cap) hotspot data, or to be refunded completely for this month's plan ($**), yet still keep my plan this month. AT&T needs to fix these hotspot issues pronto! I'm sure I'm not the only one having trouble.**Thank you,**Kelly Wallace
GetHuman2363899 did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman2363899 fixed the problem
We are waiting for GetHuman2363899 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.