I have spent * days, and about * hours, being switched from person to person, none of w...

GetHuman2319695's customer service issue with AT&T from February 2019

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The issue in GetHuman2319695's own words
reconnect phone which is on vacation hold ... I have spent * days, and about * hours, being switched from person to person, none of whom were able to do anything other than saying they would get me to the right person. All I wanted to do was switch my landline*analog phone from vacation hold to my regular service.**Not only were the people I spoke to unable to speak English clearly, but it seems, they don't know what an analog phone is. One person even insisted on sending a repair man to my home, which I tried to explain, wasn't needed. Obviously, when he arrived, he recognized he was not needed, but told me to contact AT&T to get service turned back on. *So, I here I am again, still not having my phone connected. THIS IS SO FRUSTRATING!!**I have voiced my anger on Facebook, and presently, someone from your social media is trying to resolve my problem. However, if this person is unsuccessful, I am hoping someone else in your department can.
They are idiots! never heard of analog. Keep getting people who say no record of my phone number or think it's a U verse phone
IWANT MY PHONE RECONNECTED
I have had phone for ** years and also have another phone which is U Verse and use AT&T internet
I have an issue with AT&T too
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AT&T

analog phone
Customer service issue
Reported by GetHuman2319695
Feb 27th, 2019 - 3 mons ago
I have an issue with AT&T too
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Seen by 2 customers so far
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Timeline
GetHuman2319695 started working on this issue
Feb 27th 7:34pm
GetHuman2319695 indicated the issue is not fixed yet.
Feb 27th 7:36pm