AT&T Customer Service Issues

My credit score ranges from [redacted] to [redacted] with the major credit bureaus. When I attempted to switch to AT&T as my internet provider, they claimed my credit was poor and demanded a $[redacted] deposit. I missed out on the $[redacted] bonus for online sign-ups as my application was rejected, all due to SageStream, an unfamiliar company that reported my score as [redacted], alleging it was out of [redacted] rather than the usual [redacted]. Despite being a current DirectTV and previous AT&T customer, they said I had no credit history with them. SageStream has a reputation for issuing low scores without explanation and is challenging to contact, only available by phone from 9 am PST onwards. Requesting a credit report involves mailing personal information. AT&T's use of SageStream has marred my sign-up experience.

I contacted my insurance company after receiving a new phone. I visited an AT&T store to transfer my data, but unfortunately, my phone was unable to turn back on. Initially, they mentioned it might be due to unpaid bills, which I later confirmed were settled. The next reason given was that someone requested to have my phone turned off and it would take 2 days to resolve. I'm puzzled as my phone was operational until this store visit. I am not accusing the store, just seeking assistance to reactivate my phone. My bill is current, and no theft report was made. Please assist in turning my phone on. I've tried calling from my number and [redacted], but cannot connect. I own a Galaxy 7. Kindly email me as my phone is not fully functional due to an icon key issue preventing text messages. My number is [redacted].

I would like to address my concerns regarding account number [redacted]06 and the billing discrepancy for the month of January [redacted]. I made changes to my services on January 3, [redacted], by canceling my internet and telephone. As per my conversation with AT&T customer service, the agreed charges are as follows: 1. Late fee: $0.0, as previously discussed due to the delay in payment. 2. TV: $0.0, reflecting the cancellation of DirecTV on January 3, [redacted]. 3. Internet: $40.00, agreed upon during the cancellation as I have AT&T cell phone service. 4. Phone: Not applicable to this complaint, as it was adjusted in the last bill. I am disputing the total amount of $40.00 + tax on this bill, as AT&T is requesting an additional $[redacted].00 for their error, promising a credit in the next bill. As a retiree on a fixed income, I cannot afford to overpay. I refuse to pay the extra $[redacted].00. My contact information is as follows: Rick Lemmons E-mail: [redacted] Phone: [redacted]

To whom it may concern, I switched from Sprint to AT&T in December with the promise that $[redacted] of my bill would be covered. I have been working with my AT&T representative to get my bill from Sprint for the Visa gift card. However, my wife's bill is being processed for a fraction of what she owed, and my bill has not gone through. Despite multiple attempts to upload it, I am receiving an error message stating I am past the due date. Additionally, I was charged for Watch ATT on my wife's account despite being promised it for free. The service is subpar compared to Sprint and I am considering cancelling my phone and internet services due to these issues. I have never felt disrespected and misled by a corporation before and am frustrated with the situation. I kindly request your assistance in resolving these matters promptly. Sincerely, Robert Hall

My name is Angela F. and I have been a customer with AT&T for over 10 years. Today, I had a terrible experience with their customer service and billing departments. I spoke with six different representatives (Steve, Hannah, Anna, Alisha, and others) but none were able to resolve an issue that was AT&T's fault. In January [redacted], I paid a bill of $[redacted].17 that was returned. The payment went through multiple times, and I also paid $[redacted] to have my service restored on February 14, [redacted]. Despite my efforts to correct the duplicate payment, my services were still turned off today, claiming I owe $[redacted] plus $[redacted].17. I am very disappointed in AT&T's handling of this situation and I hope for a swift resolution as I have already made payments in good faith.

I have been an AT&T customer for many years. I have spent 40 minutes on the phone with customer service trying to resolve a computer internet issue to no avail. My computer is working fine and a service person was at my home yesterday at a cost of $85, but the issue seems to be with AT&T. I am not receiving personal emails, only unsolicited ones from companies. When friends respond to my emails, I do not get their responses, even though they have confirmed they replied. I need AT&T to help me with this problem. My name is Charlotte L., and you can contact me at [redacted].

During my year with AT&T, I faced constant dissatisfaction from faulty equipment to incorrect charges. The installation window of 9am to 7pm added to my frustrations, and despite the problems, compensations were hard to come by. When I had to move to a temporary place with cable, I had to cancel my service due to the ongoing issues. Even though I explained the situation, AT&T claimed I hadn't paid the outstanding balance. Fed up with unresolved problems and long calls on hold, I decided not to continue dealing with their customer service. Now, I find myself facing a collection payment demand for a service I believe I shouldn't have to pay for. Moving was unavoidable, and I refuse to pay for a service I couldn't utilize in someone else's home, leading me to cancel mid-billing cycle.

I subscribed to Senior Nation for $29.99 monthly. However, the additional taxes and fees make it unaffordable for seniors. The camera is of poor quality, even though I received it for free. The representative acknowledged the camera's subpar quality. When I called [redacted] for assistance with getting the phone online using my computer's router, the customer service agent was not helpful. They offered to sell me a device for $60 or more but I declined. The aim of Senior Nation should be to provide seniors with affordable, easy-to-use phones. I am disappointed in AT&T's products and services. Perhaps consider waiving fees for seniors, as we are on a fixed income. Thank you, Ann W.

I have been charged for a service that has only worked for 6 weeks in an entire year! This has resulted in me paying large amounts of money to AT&T for nothing. During a recent chat with customer service, a supervisor hung up on me. I initially approached the chat to inquire about a sim card that was supposed to be mailed months ago. However, the supervisor left me hanging for about half an hour and then abruptly suggested calling me the next day without resolving the issue. This experience, after a year of poor service, has left me frustrated and I am seeking proper compensation from AT&T for their consistent failures in customer service.

I have been dealing with two accounts with AT&T for 11 months without being able to unlink them. Despite numerous attempts through calls, chats, and visits to stores, the problem persists, preventing me from accessing my account details and making necessary changes. Each month, I am promised a resolution within a short timeframe, but it never happens. I have spent countless hours trying to rectify this issue that should have been resolved from the beginning. I am now requesting not only a solution to this problem but also compensation for the inconvenience and time wasted. I expect a substantial reduction in my monthly rate or discounts to reflect the ongoing troubles I have faced. I am tired of generic responses and delays; this needs immediate attention. It's been too long, and I believe urgent action is necessary.

To Whom It May Concern, I have been trying to use the Tuesday free movie tickets offer but have faced difficulties despite following the prompts. My experience with ATT has been disappointing, particularly regarding the promotions and rates promised since I renewed my contract in November [redacted]. There have been recurring issues with incorrect billing, lack of adjustments, and unfulfilled incentives like the $[redacted] gift card, NFL ticket, and complimentary premium channels. I am puzzled by the creation of new accounts after being a customer for over 10 years, and the delay in bundling my services according to the agreed-upon price. The customer service has been subpar, with language barriers and unhelpful responses. I have escalated my concerns to the BBB due to the misleading promises and inadequate resolutions provided by ATT. Sincerely, Michael B. [redacted] Acct # [redacted]6 P.S. Kindly forward this message to your corporate office promptly.

As a loyal customer of AT&T for many years, I participated in a bogo package in [redacted] and paid off a phone in December [redacted]. It seems that after paying off the phone, the bogo offer was removed, causing me to now pay for two phones when I should only be paying for one. Despite spending hours on the phone with agents who initially claim they can resolve the issue, I keep getting transferred and receiving no solution. I have decided to give AT&T 48-72 business hours to fix this problem before considering switching both my cellular and satellite services to another company. I would like to escalate this matter to upper management as the regular customer service representatives seem unable to help me effectively. If this matter remains unresolved, I will be taking my business elsewhere.

Last Friday, around 3:15 PM, my 85-year-old mother had a serious fall causing a deep head cut. Using WIFI calling, within close proximity to our modern router, I attempted to contact [redacted]. Regrettably, the call dropped after the operator answered. Despite the operator calling back, the connection was poor and dropped again, leaving me in distress. Subsequent attempts were successful after a few call drops. AT&T has sent technicians multiple times for the intermittent WIFI calling issue. Despite explaining the inconsistency to a representative this morning, the problem seems unresolved. The issue isn't the modem or fiber optic line but appears to be a shared neighborhood problem affecting other residents. This incident was alarming, especially when every second counted for my mother's well-being. Considering the recurring problem and unsatisfactory response from an AT&T representative, I am considering switching providers due to the unhelpful suggestion of installing a landline. Following a frustrating call this morning with Alvin from AT&T (Alvin ID AF5080), where my urgent issue was not understood or addressed adequately, I am left with the realization that reliable and prompt service is essential in critical situations like this. I appreciate your attention to this critical matter.

I have been working with Russell Westbrook at your Pleasant Prairie Store to resolve an issue with obtaining a credit on my AT&T bill. In early February, I purchased an iWatch from Russell and intended to use two $90 gift cards I received from AT&T for trading in an old iPhone last fall. Despite Russell's assistance, there have been complications with crediting these cards to my account, which remain unresolved. During my visits to the store, I encountered unprofessional behavior from some associates, particularly an African American male assistant manager who walked away from me mid-conversation. Despite my multiple attempts to address the problem, it persists. I am disappointed with the level of customer service I have received, except for Russell's help. I have been patient, but this ongoing issue is making me consider switching to a different service provider. I expect a resolution from AT&T by Wednesday, Feb. 27th, or I will take my business elsewhere. Thank you, Oliver Debe

I was informed back in September, when we signed up for the bundle, that I would receive a $[redacted] gift card redemption code within about 2 weeks. Unfortunately, this has not arrived as promised. After contacting customer service, I was told to wait 2 to 3 billing cycles. The card never showed up. When redirected to the rewards center, I was told that the card had expired due to having waited the [redacted] days, as instructed. Upon speaking to the customer service representative again, I was assured I would be given two $[redacted] gift cards for the inconvenience. However, I have yet to receive any codes. After reaching out once more, no notes were found regarding the promised gift cards. I was told a $[redacted] credit would be issued, but after waiting and following up, nothing happened. Maria Garcia (#[redacted]) promised to call me back on Wednesday, but no callback was received. I am frustrated with the lack of accountability in the customer service I have experienced. I believe I deserve either the credit or the gift card at this point, as none of these errors were my doing. I eagerly await a resolution. Thank you. Kelly H.

I came home on February 21, [redacted], to find my Uverse services were out. I contacted AT&T at 11:42 PM due to the outage but faced difficulties with the service. Despite several calls, the technician appointment was delayed, bringing distress and inconvenience. The communication breakdowns and delays caused frustration as I had to refill my phone and lose work hours. Eventually, my service was restored, yet the ordeal lasted over 24 hours. The experience was disappointing, with multiple disconnections and challenges in receiving assistance. The need for a quicker resolution and better customer service was evident throughout the process. The situation led to considerable phone expenses and lost wages. As a senior citizen on a tight budget, it was important to address the compensation for the missed appointment and associated costs promptly.

I have a quick question regarding the job happening in our area. There was a notice placed at [redacted] White Oak Lane, New Albany, Ohio [redacted], stating that AT&T will be conducting some digging in the front yard to access the telephone lines. I called the phone number [redacted] provided on the notice several times but did not receive any helpful information. I was transferred to five different numbers, and unfortunately, no one could give me a simple answer about when the service will start or if it has already begun and when it will be completed. I tried visiting your website, but it requires an existing customer ID to log in. I was only looking to find out the status of the service. While chatting with Karen, she also seemed unaware of the details. If you leave a notice with a contact number for inquiries, please ensure it is the correct number provided.

Unfortunately, I had to cancel my deceased mother's cell service early in the billing cycle. Despite explaining the situation, I was informed that I needed to pay the full bill and would receive an AT&T gift card. This seemed insensitive as my late mother has no use for it. After visiting the store with the Death Certificate, I received the same response. In a final attempt, I offered to pay for the few days used, but was repeatedly asked for my mother's passcode, which I don't have. The customer service representative was rude and eventually hung up on me. It's frustrating that such a simple request couldn't be handled with more compassion and understanding during a difficult time for our family.

I have a business account with AT&T for phone and internet services under the registered DBA Tardes Calenas Restaurant. I sold the restaurant on February 13, [redacted], and contacted AT&T to cancel my account. I was informed that the billing cycle terminates on February 24. When I attempted to cancel over the weekend, I discovered that the cancellation department does not operate on weekends. Despite being reassured by a previous representative that I could call the next day to resolve the issue, I was later told that I should have called during the working week to avoid further charges. I am now facing an additional month's charge which I do not believe to be fair given my efforts to cancel the service in a timely manner. I am seeking advice on how to address this billing dispute. Thank you.

I am writing to express my frustration with the ongoing issue of my home phone service after a lightning strike on 2/19/19. Following my call to technical support, I was told a new modem was needed, which I ended up installing myself. However, the service did not work, and the technician was delayed in coming to my house. When the technician finally arrived, they identified damaged wires outside and promised to send another technician, but no progress was made over the weekend. I am now facing 11 days without service, affecting my home security as well. As a loyal customer of AT&T for over 40 years, I urge for a prompt resolution to this matter and improved training for technical support staff. I hope my service can be restored promptly. Thank you for your attention to this issue.