I have a business account with AT&T (Phone and Internet).*Acct. *: **********Phone...

GetHuman-tardesca's customer service issue with AT&T from February 2019

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The issue in GetHuman-tardesca's own words
I have a business account with AT&T (Phone and Internet).*Acct. *: **********Phone *: ***-***-*****Address: **** SW ***nd Ave *DBA: Tardes Calenas Restaurant**I sold the restaurant on February **th ****. I called to cancel the account, and was told I can't schedule a cancel, but have to cancel the day I call. So I asked when my billing cycle ends, so that, since I already paid for the month, I would give the new restaurant owner the courtesy of phone and internet while my billing cycle is active, as well as some time to consider doing a change of ownership. I was told the billing cycle ends on the **th of February. So this past weekend (Feb *****) I called AT&T to cancel. I was told that the cancellation department does not work on weekends - a fact which I did not see anywhere, nor was I informed of beforehand. I asked the rep how do I avoid being charged again, if he can create a ticket, etc.**He told me that it would be fine to call the next day, and explain the situation, and that he was sure, considering the situation, AT&T would provide the assistance I needed. Fast fwd to today, I was on the phone with a rep that told me that I should have called before the end of the cycle - I told her I did, but that cancellation dept doesn't work on weekends. She told me yes that's true, so I should have called during a day they worked and so now there is nothing we can do, I will get charged another month. I told her that I called on time, and spoke with a rep who told me it would be fine, but yet was told again that I will be charged another month.**I always pay my debts, and always do what is fair - but in this scenario I do not see how it is fair at all to indebt me to something I do not want, I do not need, and something I specifically, on multiple occasions called to stop from happening.**Is there anything that can be done, or will I have to continue disputing this bill?**Thank You,

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AT&T

Customer service issue
Reported by GetHuman-tardesca
Feb 25th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 6199 others
0 customers following this

Timeline

GetHuman-tardesca started working on this issue
Feb 25th, 2019 10:25pm