To whom it may concern,*My wife and I switched from Sprint to AT&T in December. I was p...

GetHuman2263565's customer service issue with AT&T from February 2019

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The issue in GetHuman2263565's own words
To whom it may concern,*My wife and I switched from Sprint to AT&T in December. I was promised that I would have *** dollars of my bill covered, including every kind of charge. I have been diligently working with my AT&T representative, who was at first very helpful. I was trying to get my bill from Sprint and turn it in for the Visa gift card. My wife's still is in processing and says it's for an amount that is a fraction of what she owed. Mine still hasn't gone through. I tried uploading it again and it tells me I'm past my date although I've been working on it for months. The service is actually worse than Sprint, I was willing to deal with this issue because of the price of first net. I was also promised to have Watch ATT for free with my wife's account, however I was charged last month. I have never even written an email to a corporation before but I very disrespected and misled. I'm frustrated to the point where I want to cancel my phone service and internet service. I am giving you an opportunity to make this right before I start making others aware of your terrible business ethics. Please help me and make this right. **Robert Hall *Cell phone numbers********************** (Roxanne Hall) previously Wells

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AT&T

Customer service issue
Reported by GetHuman2263565
Feb 21st, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 6109 others
0 customers following this

Timeline

GetHuman2263565 started working on this issue
Feb 21st, 2019 10:47pm