We had an installation date set for *********, between *:** a.m. and **:** a.m., for Di...

GetHuman1699417's customer service issue with AT&T from December 2018

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The issue in GetHuman1699417's own words
We had an installation date set for *********, between *:** a.m. and **:** a.m., for DirectTv. The technician showed up and (very politely) informed us that no DVRs were available, and could not give us a reschedule date.*I called his supervisor and have not received a call back. I called the customer service line as was transferred--in this order-- between customer retention, tech support, order support and billing. When I finally reached a supervisor, I was told I would be again transferred to billing. When I explained that I had already spoken to them, the supervisor, at *:** eastern time, hung up on me.*I am extremely disappointed in At&T. While everyone was polite throughout the calls (myself included), this level of un-professionalism is unacceptable. We had to arrange for interpreters to be on hand for the installation date (my parents, for whom I was installing the cable, are disabled and unable to speak after suffering a stroke) and it is imperative to have advance knowledge. This experience has meant a loss of both time and money on our end and I would like to speak with someone who can explain what has happened, why, and how this will be rectified. *The new account number (which no one was able to pull up or discuss) is *********.*My cell number associated with the account is ***-***-****.
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AT&T

Customer service issue
Reported by GetHuman1699417
Dec 6th, 2018 - a mon ago
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Seen by 2 customers so far
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GetHuman1699417 started working on this issue
Dec 6th, 2018 1:09am