I’m contacting to you, in hopes of reaching agreement for recent phone call made to my...

I’m contacting to you, in hopes of reaching agreement for recent phone call made to my wife in Japan. If you look at my past ** years history, I have never ever made such an expensive phone calls nor would I ever intentionally do so. Please allow me to explain what happened, my wife and I live in Japan I was in United States because my mother was at the hospital and was very ill. I only use wireless or FaceTime to make phone calls as I do not have an international call plan in place nor do I want one. On November * my mother passed away while I was at the hospital my wife called me on FaceTime and I thought I was returning her call on FaceTime but apparently I had walked away from the wireless connection just minutes after She died. I did not know it was not connected through FaceTime using wireless. My recent bill reflected a very expensive $**** phone call much to my Amazement.**My ask Is that you take the circumstances into consideration and please allow me a courtesy credit for this will never happen again. Thank you for your consideration and understanding in this matter, hopefully you can post a credit to the recently paid November statement.**Regards,**Kevin Watson**P.S. I contacted live chat and after more than a half hour they said they would call me back in five minutes that was two hours ago so I’m sending you this email.*image*.jpeg