I have been an AT&T customer since ****. I called today because, after internet researc...

GetHuman-sandthem's customer service issue with AT&T from December 2018

2 views
 | 
4500 similar
 | 
0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman-sandthem to get a AT&T rep on the line!
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-sandthem's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-sandthem may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-sandthem's own words
I have been an AT&T customer since ****. I called today because, after internet research, I was still unable to record a voicemail greeting on my iPhone (for whatever reasons, the previous one dropped off). I was on the phone for * hours! And, no one at AT&T solved my problem. Worse, an AT&T tech deleted my saved voice messages - which were voicemails from people I loved who are now deceased. No one at AT&T told me they were deleting my voicemails nor that they could not be retrieved. So now, not only do I have no resolution to my IT issue (still can’t record and save a greeting even after AT&T’s “interference”) I have lost all of my carefully saved voice mails. And, AT&T just told me “sorry,” go to an AT&T store. Well, I don’t usually go to an AT&T Store because their store workers could hardly care. I guess no one at AT&T cares. *What angers me and brings me to tears is AT&T erasing my saved voice mails of friends and family - without telling me and without explaining why.*After * hours, I was talking to my *th AT&T employee (who promised to call me back) when the phone went dead. Gee, it was after hours... And, gee, she never called me back. *I used to champion AT&T, now hoping to dump them as soon as possible. Worst customer care I have ever received and find it illegal that they deleted information from my phone without explaining to me first. Absolutely done.
GetHuman-sandthem did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman-sandthem fixed the problem
We are waiting for GetHuman-sandthem to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would AT&T email you?
This email address isn't valid
Follow this issue
See how GetHuman-sandthem fixes it.
This email address isn't valid

AT&T

Customer service issue
Reported by GetHuman-sandthem
Dec 5th, 2018 - a mon ago
I have an issue with AT&T too
Not resolved
Seen by 2 customers so far
Similar issue to 4500 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-sandthem started working on this issue
Dec 5th, 2018 3:45am