Yesterday, I placed an order for a series * Apple Watch for my birthday. I ordered the...

GetHuman-hoperh's customer service issue with AT&T from November 2018

7 views
 | 
4325 similar
 | 
0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman-hoperh to get a AT&T rep on the line!
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-hoperh's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-hoperh may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-hoperh's own words
Yesterday, I placed an order for a series * Apple Watch for my birthday. I ordered the ** mm silver aluminum with seashell loop band. I wanted to pay $*** toward the price of the watch and was told that wasn’t possible* that I’d have to pay the total amount out in payments. Imagine my surprise when I received an email confirming my order that said I’d ordered an series * Apple Watch with a white band! I immediately called after I read the email, and I also asked this representative if partial payment was allowed on purchases such as mine and he said, “Of course!” I’d like you to pass on this email to the original phone rep who “helped” me. She has ruined my birthday, because despite me calling and live chatting with other reps, trying to cancel the order, I wasn’t allowed to because even though some said it was cancelled, it still shipped anyway...so either they didn’t want to upset me further, or they just simply lie to people, and label that “customer service.” This is how long term customers are treated? No one is trying really hard to keep me as a customer here. Now, the watch I didn’t order is supposed to be delivered tomorrow. I’ll have waste more time fixing a situation I didn’t create in order to get what I originally wanted. I’ll have to take this watch to a store that’s an hour away from me, return it, have them credit my bill...then turn around and order the watch I wanted because it’s not carried in the store that I’m going to...wait for it to come in and travel an hour again to pick it up. But hey, at least I can make that partial payment that I was planning to make the first time! Happy Birthday to me, right!? To make this right, and to compensate me for your rep’s incompetence, I’d like a credit of some form in terms of compensation on my phone bill...and not the standard $** credit that everyone is getting on their bill because it’s a promotion right now. I think $*** would be fair for this whole debaucle, but hey, by a means, so what you think is fair. I’ll be waiting to hear from you. You can check your records to see how many times I called, it’s noted on my account. You can also check the calls I made as well, since they’re recorded for quality control purposes. Hope Holman
GetHuman-hoperh did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman-hoperh fixed the problem
We are waiting for GetHuman-hoperh to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-hoperh fixes it.
This email address isn't valid

AT&T

Customer service issue
Reported by GetHuman-hoperh
Nov 28th, 2018 - 9 mons ago
I have an issue with AT&T too
Not resolved
Seen by 7 customers so far
Similar issue to 4325 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-hoperh started working on this issue
Nov 28th, 2018 4:14am