Yesterday, I placed an order for a series * Apple Watch for my birthday. I ordered the ** mm silver aluminum with seashell loop band. I wanted to pay $*** toward the price of the watch and was told that wasn’t possible* that I’d have to pay the total amount out in payments. Imagine my surprise when I received an email confirming my order that said I’d ordered an series * Apple Watch with a white band! I immediately called after I read the email, and I also asked this representative if partial payment was allowed on purchases such as mine and he said, “Of course!” I’d like you to pass on this email to the original phone rep who “helped” me. She has ruined my birthday, because despite me calling and live chatting with other reps, trying to cancel the order, I wasn’t allowed to because even though some said it was cancelled, it still shipped anyway...so either they didn’t want to upset me further, or they just simply lie to people, and label that “customer service.” This is how long term customers are treated? No one is trying really hard to keep me as a customer here. Now, the watch I didn’t order is supposed to be delivered tomorrow. I’ll have waste more time fixing a situation I didn’t create in order to get what I originally wanted. I’ll have to take this watch to a store that’s an hour away from me, return it, have them credit my bill...then turn around and order the watch I wanted because it’s not carried in the store that I’m going to...wait for it to come in and travel an hour again to pick it up. But hey, at least I can make that partial payment that I was planning to make the first time! Happy Birthday to me, right!? To make this right, and to compensate me for your rep’s incompetence, I’d like a credit of some form in terms of compensation on my phone bill...and not the standard $** credit that everyone is getting on their bill because it’s a promotion right now. I think $*** would be fair for this whole debaucle, but hey, by a means, so what you think is fair. I’ll be waiting to hear from you. You can check your records to see how many times I called, it’s noted on my account. You can also check the calls I made as well, since they’re recorded for quality control purposes. Hope Holman
GetHuman-hoperh did not yet indicate what AT&T should do to make this right.