To:*AT&T**P.O. Box ******Carol Stream, IL *******From: *Eileen Boyle* *Acct...

GetHuman-emboyle's customer service issue with AT&T from October 2018

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The issue in GetHuman-emboyle's own words
To:*AT&T**P.O. Box ******Carol Stream, IL *******From: *Eileen Boyle* *Acct *: *********** Phone: ***-***-******Date:*October **, ******CC.*Lisa Madigan**Illinois Attorney General***** West Randolph, Suite * ****Chicago, Illinois *******To Whom It May Concern:**I canceled service of both U-verse and wireless at the above account via the phone on October **, ****. I called ***-***-**** and canceled the account with Sharonda in Chicago. **When I called AT&T in May, I thought I would pay a total of $***month for both Uverse and wireless. When the switch to U-verse was offered to me, the agent did not say that changing from DirectTV to U-verse would cost more than the $***month special offer, nor did say I would not get the premium channels for three months.**Please find attached a May *, **** e-mail from AT&T saying that I would be contacted within ** hours with an Order Confirmation. I did a search on AT&T in my e-mail and I took a picture. The picture is attached*printed (and attached). There was no contact or confirmation from AT&T until June **. By June ** you had already missed three installation appointments, on one day of which I took an unpaid day off work. **Below (attached) please find your June ** order-confirmation e-mail, which arrived more than a month after my phone call requesting service. It incorrectly states in the Re: that New Service was established. In the e-mail it suggests that service was established on May **. I believe that service was actually established on July * or July *, but it stopped working three days later. **PLEASE NOTE that the June ** e-mail below states the monthly charge as $**.**. I have been charged $**.** per month. You started my billing cycle on June **, five days before I had service. I should get a refund. When I called to determine why my bill was so high, I was told that the promotion was over and that it only covered DirectTV anyway. I was furious.**My latest bill is listed for $***.**. I don’t even care why. Your internet service is so slow that I cannot watch a movie without timing out every * to ** minutes. I have never dealt with such a mismanaged, unfair company, that has wasted so much of my time. How can you run your company with such poor service and arbitrary pricing? You are a class-action suit waiting to happen.**I have sent a copy of this e-mail to Lisa Madigan, the Attorney General of Illinois. If you report me to a credit bureau, I will contact an attorney.**Sincerely,**Eileen Boyle**** Lockerbie Lane*Wilmette, IL *******Since I cannot attach files, I copied and pasted the three e-mails I mention above. Please provide an e-mail address if you want attachements that can be easily read. I also send a letter with the attachments to a PO Box given to me from your cancel department.**First email on May *, **** e-mail** ** ** *Thank you!*Your order has been received and is being processed.***Your Account Number*************Your Order ID:**************What's next*Look for a detailed Order Confirmation to arrive in your email inbox within the next **-** hours. ***Questions?*Visit*myatt *Call ***.***.******Please use the contact information above for questions regarding this message or go*contactus for more options.****Privacy Policy * Terms of Service * Internet Terms of Service ****** AT&T Intellectual Property. All rights reserved. AT&T, AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and*or AT&T affiliated companies. **CORD*U***EH *****Search of all AT&T mail After May * in my inbox – Shows no order Confirmation until June ***Search of all AT&T mail After May * in my inbox – Shows no order Confirmation until June *** I can't copy the PNG file. Provide and e-mail address and I will attach it. ** *****Order Confirmation June ** – Note the Monthly Billing is $**.** NOT $**.***AT&T ORDER CONFIRMATION: New Service Established*Yahoo*Inbox***AT&T Welcome ******@***.com**To:*****@***.com*Jun ** at *:** AM* * *Order Confirmation* *Account Number: ********** *Installation Details* *U-verse TV*Internet** *Professional Installation:* May **, *****Technician Arrival Window:* *:** PM - *:** PM*Install Duration:* * hours on average* * * * * *Thank you for your order! This is a confirmation summary of your new order or service change. This is not a bill. Every time you make a change to your service, you will receive an updated order confirmation along with instructions on how to access your updated Service Summary.* **Need to reschedule?*Reschedule your appointmenthere*Or call ***.***.*****Questions?*Visit*myatt Call***.***.*****Access your Service Summary *at*myatt*Having trouble locating your Service Summary?*Click here for instructions**Special Notifications*AutoPay Discount*o*Get $**mo. off your TV bill for up to ** months when you sign up for AutoPay (credit, debit or bank draft) for your TV account. If you signed up for AutoPay at the time you placed your order, no further action is needed. If you did not sign up when placing your order, you can enroll in AutoPay within ** days of TV activation. Bill credits will start in *-* bill cycles. First time credit will include all credits earned since meeting offer requirements. If you do not sign up for AutoPay within ** days of activation, you will not receive the $**mo. bill credit for ** months. If you ordered TV service on, the AutoPay requirement is waived and you will receive $**mo. off your TV bill for ** mos. instantly.*Installation Reminders**o*Someone over ** years of age must be present.*o*All power connections for the new service(s) must be made accessible.*o*Wait until after installation to cancel old services.*o*AutoPay will not carry over from other AT&T accounts.*o*Visit*myatt and click on Support for more important information.*All promotional offers may not be reflected. See your monthly bill for promotional pricing.***Order Confirmation Summary*Remember to access your Service Summary for more detail along with important information on the policies, warranties, and other information related to your service.* *First Bill*Monthly Charges * One Time charges * Estimated Taxes*Fees*Surcharges * Proration*$ **.*** *Other Rewards*Visit*rewardinfo for details on how to claim your reward.* ** *Monthly Charges*One-Time Charges*AT&T Service Total*$ **.***$ *.*** * * *U-verse TV U-family All Included*$ **.*** *Services*Products Promotion*-$ **.*** *AT&T U-verse TV Promotion*-$ **.*** *Service Activation Fee* *$ **.******% off Service Activation Fee* *-$ **.***Internet ****$ **.*** *Internet ** Promotion*-$ **.*** * * * *Proration* *$ *.*** * * *Estimated taxes*fees*surcharges*$ *.***$ *.*** * * *TOTAL*$ **.***$ *.*** * * *****Total Monthly Internet Usage Allowance: Unlimited **See your Service Summary for details. Visit*internet-usage to view details of your Internet data usage. * ***** *AT&T Privacy Policy * U-verse TV & Phone Terms of Service * Internet Terms of Service

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Customer service issue
Reported by GetHuman-emboyle
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 3330 others
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GetHuman-emboyle started working on this issue
Oct 15th, 2018 8:13pm

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