On October *, I chatted online with an ATT agent (Venessa H) regarding a cracked scree...

GetHuman-alemankc's customer service issue with AT&T from October 2018

3 views
 | 
3209 similar
 | 
0 following
Help with my AT&T issue
First: share to improve GetHuman-alemankc's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-alemankc to get a AT&T rep on the line!
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-alemankc may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman-alemankc's own words
On October *, I chatted online with an ATT agent (Venessa H) regarding a cracked screen on my newly purchased Samsung Galaxy Note *. This was purchaased on the ATT website and was received on Set. **. I wanted to know if it was under warranty so we could get it repaired. **The agent told me that the device was, in fact, under warranty and would be repaired at no cost to me. She even set up an appointment at the ATT store in Coldwater, MI for me to take it in. **When I arrived at the ATT store the next day, I explained the story and was promptly told that that the phone could not be repaired at no cost and that I could try to contact Customer Loyalty and see if they could overrirde that. **I called and requested customer loyalty through the automated service. I had to again explain the situation and, after being put on hold several times, was told I this particular agent could not help me, and she was transferring my call to, I believe "technical" who might be able to help. **I was promptly transferred back to the automated system and again requested customer loyalty, again having to explain the story. This agent, again after being put on hold numerous times, also told me that she couldn't help, and the only thing she could do was file a agent feedback form on the agent who told me I could get it fixed in the first place.**I am so disgusted and angry at the level of incompetence that I experienced in this whole situation, not to mention, being told my phone would be fixed and then being told "Nope, just kidding!" I even have a screenshot of the agent telling me it would be fixed. I have been with ATT for years, and this has caused me to begin my search for a new carrier. **I am so disappointed after all these years as a customer, to be offered no solution.
GetHuman-alemankc did not yet indicate what AT&T should do to make this right.
How GetHuman-alemankc fixed the problem
We are waiting for GetHuman-alemankc to fix the problem and share the solution with the rest of us customers.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Access My At&t Account?How Do I Get Device Support from At&t?How Do I Move or Change My Existing At&t Service?How Do I Cancel My Service with At&t?How Do I Make a Payment Arrangement with At&t?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-alemankc fixes it.
This email address isn't valid

AT&T

Customer service issue
Reported by GetHuman-alemankc
Oct 10th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 3209 others
0 customers following this
Timeline
GetHuman-alemankc started working on this issue
Oct 10th, 2018 5:45pm

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.
Call Free Anytime: 888-379-2546
Our service is unaffiliated and thus can compare plans across many providers