Hello, AT&T,*My last phone number was (***) *** ****, which I had a plan that would aut...

GetHuman-wuyanle's customer service issue with AT&T from August 2018

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The issue in GetHuman-wuyanle's own words
Hello, AT&T,*My last phone number was (***) *** ****, which I had a plan that would automatically pay every month.*I am not in America now so I cancelled the Autopay already on May ** at an AT&T store in Norman, Oklahoma. If I remember right, the store should be on W Main St. On that day I entered that store, and the staff there helped me to cancel the autopay plan and confidently guaranteed me they wouldn't charge my card again anymore. And I asked when would I receive the confirmation message of cancelling the plan. He told me later, don't worry. On May **, indeed I received a message from AT&T, but now when I read it carefully, it actually means the plan will renew again, and charge next month. Yes, my bank card indeed was charged again. Because I am abroad, I can't call you easily. I texted your account on Facebook but didn't get a response. I asked my friend in America to call your service, but they told him I didn't have the records of cancelling the plan, and the staff at stores had no right to help clients to cancel! Does this mean they won't take responsibility for my case? If so, why the staff there didn't tell me but "helped" me to cancel it? Don"t staff at that store represent AT&T at all?*It's quite annoying and I don't think it reasonable for me as a client to take the responsibility. I want your service to solve this problem and to get my refund for that month back. *AT&T once served good service for me, so I want to trust you again. Looking forward to your reply.*Bests,*Wuyan

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AT&T

Customer service issue
Reported by GetHuman-wuyanle
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 8 customers so far
Similar issue to 2451 others
0 customers following this
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Timeline

GetHuman-wuyanle started working on this issue
Aug 24th, 2018 2:36am
GetHuman-wuyanle indicated the issue is not fixed yet.
Aug 27th, 2018 8:12am
GetHuman-wuyanle indicated the issue is not fixed yet.
Aug 27th, 2018 8:12am
GetHuman-wuyanle indicated the issue is not fixed yet.
Aug 27th, 2018 8:12am
GetHuman-wuyanle indicated the issue is not fixed yet.
Aug 27th, 2018 8:13am
GetHuman-wuyanle indicated the issue is not fixed yet.
Aug 27th, 2018 8:22am

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