My internet service was not connecting , a technician came out and downgraded my speed...

GetHuman1020810's customer service issue with AT&T from August 2018

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My internet service was not connecting , a technician came out and downgraded my speed from * to the lowest speed ( basic *). I have been a loyal customer for many years and have direct tv & * cell phones with AT&T.I was assured I would be paying the same price for my service which is about $**. My bill is now $** for the slowest speed ?!I have talked to at least * to * associates since August *, **** . I have many dates, times and names of my calls. I was promised that someone from loyalty dept, supervisors would contact me back and yet I’m still waiting . It’s been weeks. All I want to do is keep my bill at $** and ok with the slowest speed& it’s been impossible ! I have never experienced employees who DO NOT have the customers best interest in mind.Instead of trying to sell more products they should consider the issue the customer is having .I pay my bills on time , a loyal AT&T customer for many, many years. I would appreciate if someone from Corporate* Customer Service would please get back to me a soon as possible . I would like to remain your customer.
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AT&T

Customer service issue
Reported by GetHuman1020810
Aug 21st, 2018 - a mon ago
I have an issue with AT&T too
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Seen by 7 customers so far
Similar issue to 2412 others
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Timeline
GetHuman1020810 started working on this issue
Aug 21st 10:12pm
GetHuman1020810 indicated the issue is not fixed yet.
Aug 22nd 12:30am
GetHuman1020810 indicated the issue is not fixed yet.
Aug 22nd 5:24pm
GetHuman1020810 confirmed the issue is fixed. Hooray!
Aug 25th 10:39am