I bought a top of the line phone, Galaxy S*, from AT&T and purchased the unlimited data...
GetHuman783033's customer service issue with AT&T from August 2018
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman783033 to get a AT&T rep on the line!
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman783033's own words
Connect to internet but couldn't because my home is a dead zone known by AT&T. ... I bought a top of the line phone, Galaxy S*, from AT&T and purchased the unlimited data plan. I've had problems connecting to internet from my my home. Called at least * times to complain. The last time I was offered an internet wifi modem at no charge for ** months. Worked great. Was able to**$ Then I started receiving bills for installation and monthly charges. I called to say the modem should be no charge for ** months. I was transferred numerous times to different depts with no resolution. Now service suspended for non pymt. Just over *hrs with Combined Billing Dept. Finally spoke with someone who found documentation that modem is no charge for ** months. Transferred me to the manager who could fix the problem but he said he couldn't because AT&T doesn't just give out :modems for cellphone connection issues. He agreed to listen to the recording I had of a different dept saying she sees notes in my file stating no change for modem for ** mos. I played recording, ***way through the connection to manager was lost. I called back and was told he'd call back within ** min. That didn't happen.
AT&T Customer Service rep told me that my address was in a Poor to No Service area. *-* bar strength inside, *-* bar outside my home.
I want them to honor the solution that one of their reps offered me, Home Internet modem at no charge for ** months or another solution that won't cost me more money.
I have only been a customer since I bought my new (pricey) phone from them * months ago.
I've gone so far as change to different carrier that has better service in my location. My new phone not compatible with their network because bought thru AT&T. I have no choice now but pay out more money to be able connect to internet. I think this is wrong no matter how you look at it.
I have an issue with AT&T too
How GetHuman783033 fixed the problem
We are waiting for GetHuman783033 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.