Furious with AT&T!! I’ve spent the last ten days trying to resolve this issue before di...

GetHuman-gtrish's customer service issue with AT&T from July 2018

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The issue in GetHuman-gtrish's own words
Furious with AT&T!! I’ve spent the last ten days trying to resolve this issue before disconnecting our entire triple play service. Does anyone at AT&T customer service know anything? I’ve spoken to four yes FOUR different Customer service reps and of course given four different answers and new billing amounts. *Our bill increased from $***.** to $***. A huge $**.** increase is unacceptable especially after the grief AT&T has given me*us recently. We apparently are not loyal or valued customers. *Three of the four customer service reps or agents were from your Loyalty Dept. I spoke to Ivy, Romeana, Jess and lastly Bernard. Our ** month triple play promotion expired on *********. (My birthday no less). Last week I was finally told by AT&T that I cannot inquire or ask about new promotions until AFTER ****. Call back in two - three weeks. Ivy (AT&T) kept pushing and forcing Dish. Ma’am if you’re not interested in changing your AT&T package to include Dish, then I can’t help you. Call back in two or theee weeks to ask about new promotions. Romeana (AT&T Loyalty Dept.) told me to call back on **** or ********* so I cut my birthday weekend short to call AT&T for yet another bogus run around. *Today I spoke to Jess and lastly Bernard. Jess told me to call back on July **, ****. Go ahead and pay the $***.** and we’ll credit your bill for the NEXT billing cycle. Sorry but that’s not happening. Our AT&T services aren’t worth $***.**. A $**.** increase is RIDICULOUS!*The last week and a half I’ve been jerked around by AT&T by being told false or wrong information, being transferred again and again and being told multiple times call back on July **-**, July **...Your customer service STINKS bluntly stated. No one can give customers correct information. Thankfully there other providers to choose from. The last representative from AT&T I spoke to was Bernard. I cannot wait to receive a text from AT&T requesting feedback. No we are not paying $***.** per month after this. You’ve definitely disappointed. Either adjust our bill and NOW for the hassle, headache and huge inconvenience or lose our family as customers. That includes our cell*wireless. The left hand sure doesn’t know what the right hand is doing at AT&T. Four customer service reps and four different answers. Yes I’m completely convinced AT&T has dropped the ball. *Again if you cannot get our bill adjusted and lowered significantly and NOW (not future billing either. I mean now) we will disconnect and return ALL equipment to you. *This is totally irrelevant to you but I recently had a major surgery only to come home and be jerked around by AT&T. Not the best way to recover. Thank you AT&T Loyalty Dept and AT&T Customer Service. You better believe I’m angry frustrated and disappointed after this negative AT&T experience. *Patricia A George

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Customer service issue
Reported by GetHuman-gtrish
Jul 22nd, 2018 - 5 years ago
Seen by 5 customers so far
Similar issue to 1734 others
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GetHuman-gtrish started working on this issue
Jul 22nd, 2018 3:07pm
GetHuman-gtrish indicated the issue is not fixed yet.
Jul 22nd, 2018 3:09pm