I found out that my cable is turned off due to a,partial payment. I didn't know I didn...

GetHuman764257's customer service issue with AT&T from June 2018

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The issue in GetHuman764257's own words
I found out that my cable is turned off due to a,partial payment. I didn't know I didn't pay the entire bill. Because I always pay my entire bill and when I received the bill last week I wrote out a check on *** for $***.** and mailed. **I was told that if I want my service restored I would have to pay $**.**. I can't believe that this is how you treat your loyal customers. I have never been late nor ever pay a,partial payment. **I have been a loyal customer but to be treated like this and having to switch to Dish instead. I just wanted to let you know I am going to have my friends, family and neighbors switch to Dish. **I have,never been treated so badly before and your staff has a **** poor attitude when it comes to your customers. You can look at my payment history and see how faithful of a customer I have been.**So now I don't have cable because of an error that I made by mistake this is uncall for and very u professional**I suggest that some one give me a call before you lose alot of your clientele. **Shelia Riggins****-***-********* Glennor Road
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AT&T

Customer service issue
Reported by GetHuman764257
Jun 8th, 2018 - a yr ago
I have an issue with AT&T too
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Seen by 2 customers so far
Similar issue to 441 others
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Timeline
GetHuman764257 started working on this issue
Jun 8th, 2018 7:31pm