I have a billing issue and my account still has not been credited. I have called on th...

GetHuman1921390's customer service issue with AT&T Wireless from January 2019

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The issue in GetHuman1921390's own words
I have a billing issue and my account still has not been credited. I have called on this matter and spoke to a supervisor and have a chat transcript saying my billing issue is fixed. But still my account is not credited for the *** dollars. I chatted on *** **** and spoke on the phone on December **th **** with a supervisor. My name is William Lauck and my cell number is ********** and this is the account where i am suppposed to receive a credit . I was charged incorrectly the full *** on my replacement device and. Supervisor called me december **th and spoke to me on the phone about this issue already and said the discount of *** dollars will be given to me instead of the *** deductable. Still nothing credited to my account. Then january *st i chatted with a agent named arnaldo for the *nd time about my problem for the wrong price of the deductable given to me. So why has my credit not posted yet? * separate occasions i have contacted att wireless support on my billing but still i have * credit which was told would happen immediately for me. Why the delay? I suffered alot from my replacement device being lost and the supervisor whom called me on December **th **** felt bad and gave me the cheapest price she could for my replacement device but still no credit on my account ? Is there a delay in the credit ? I cant pay *** this month total for my tv, internet and wireless. I already reached out on * occassions and both people said i would be credited this month but still my bill as of ******** is still showing * credit given back to my phone deductable. It makes * sense why at&t promises things will be ok but on my current bill nothing still shows my credit of *** dollars back for the discount given to me for my phone deductable . This is now the *rd time im reaching out to someone about this. Here is the chat transcript. **Arnaldo*:*We will put this as priority to post the credit as soon as possible.**You*:*i can barely afford *** for this let alone a extra *** . this was already explained over the phone and why i am billed *** boggles my mind because literally i spent over * hour discussing this situation and waiting to chat and then at&t called me because of high chat volumes**You*:*when will the *** be credited???**You*:*i want to make sure its credited prior to me paying the bill because im on a tight tight tight budget for the next few months**Arnaldo*:*I completely understand. We will work to have this credited on the next days.**You*:*ok how will i know when its credited?**You*:*when will i know??**You*:*i shouldnt even have to waste my entire break at work to discuss this. i got a notification at my work. i work nights. and it stressed me out**Arnaldo*:*In approximately *-* days because we have sent the direct notification to post the credit as soon as possible.**You*:*so i took my break to discuss this not even be able to eat my lunch**You*:*i am at work and i have a few moments left**You*:*this situation i hope is fixed because its been a nightmare already what i been through**Arnaldo*:*I completely understand and we put this credit concern as priority to have the corresponding adjustment**You*:*so what exactly will post on my account? how will i be notified when its posted? i dont want to keep calling and chatting about a problem that should of been fixed already that brings heart ache to me :(**Arnaldo*:*When you see your balance $***.** less, you will know the credit has been posted.**You*:*ok so i dont need to do anything else?**Arnaldo*:*Also, as extra help, we can provide $**.** off on DIRECTV for the next ** months that may take *-* billing cycles to be reflected on the statement.**You*:*that would be awesome** So i don't know why my account for my wireless number ********** has not been credited yet. This is the *nd time like i said i contacted att and it said it was taken care of but still * ctedit. My bill is still *** when my bill should be ***. Can you please post my credit so i can stop worrying about this and contacting numerous times?
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AT&T Wireless

Customer service issue
Reported by GetHuman1921390
Jan 8th, 2019 - a mon ago
I have an issue with AT&T Wireless too
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GetHuman1921390 started working on this issue
Jan 8th 10:44am