I have a billing issue and my account still has not been credited. I have called on th...
GetHuman1921390's customer service issue with AT&T Wireless from January 2019
Help with my AT&T Wireless issue
Next: our robot will wait on hold for GetHuman1921390 to get a AT&T Wireless rep on the line!
Always use the GetHuman Phone tocall AT&T Wireless. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1921390's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1921390 may need:
Account name, Account number, Account phone number, Account email address, Account service address, and Account PIN
The issue in GetHuman1921390's own words
I have a billing issue and my account still has not been credited. I have called on this matter and spoke to a supervisor and have a chat transcript saying my billing issue is fixed. But still my account is not credited for the *** dollars. I chatted on *** **** and spoke on the phone on December **th **** with a supervisor. My name is William Lauck and my cell number is ********** and this is the account where i am suppposed to receive a credit . I was charged incorrectly the full *** on my replacement device and. Supervisor called me december **th and spoke to me on the phone about this issue already and said the discount of *** dollars will be given to me instead of the *** deductable. Still nothing credited to my account. Then january *st i chatted with a agent named arnaldo for the *nd time about my problem for the wrong price of the deductable given to me. So why has my credit not posted yet? * separate occasions i have contacted att wireless support on my billing but still i have * credit which was told would happen immediately for me. Why the delay? I suffered alot from my replacement device being lost and the supervisor whom called me on December **th **** felt bad and gave me the cheapest price she could for my replacement device but still no credit on my account ? Is there a delay in the credit ? I cant pay *** this month total for my tv, internet and wireless. I already reached out on * occassions and both people said i would be credited this month but still my bill as of ******** is still showing * credit given back to my phone deductable. It makes * sense why at&t promises things will be ok but on my current bill nothing still shows my credit of *** dollars back for the discount given to me for my phone deductable . This is now the *rd time im reaching out to someone about this. Here is the chat transcript. **Arnaldo*:*We will put this as priority to post the credit as soon as possible.**You*:*i can barely afford *** for this let alone a extra *** . this was already explained over the phone and why i am billed *** boggles my mind because literally i spent over * hour discussing this situation and waiting to chat and then at&t called me because of high chat volumes**You*:*when will the *** be credited???**You*:*i want to make sure its credited prior to me paying the bill because im on a tight tight tight budget for the next few months**Arnaldo*:*I completely understand. We will work to have this credited on the next days.**You*:*ok how will i know when its credited?**You*:*when will i know??**You*:*i shouldnt even have to waste my entire break at work to discuss this. i got a notification at my work. i work nights. and it stressed me out**Arnaldo*:*In approximately *-* days because we have sent the direct notification to post the credit as soon as possible.**You*:*so i took my break to discuss this not even be able to eat my lunch**You*:*i am at work and i have a few moments left**You*:*this situation i hope is fixed because its been a nightmare already what i been through**Arnaldo*:*I completely understand and we put this credit concern as priority to have the corresponding adjustment**You*:*so what exactly will post on my account? how will i be notified when its posted? i dont want to keep calling and chatting about a problem that should of been fixed already that brings heart ache to me :(**Arnaldo*:*When you see your balance $***.** less, you will know the credit has been posted.**You*:*ok so i dont need to do anything else?**Arnaldo*:*Also, as extra help, we can provide $**.** off on DIRECTV for the next ** months that may take *-* billing cycles to be reflected on the statement.**You*:*that would be awesome** So i don't know why my account for my wireless number ********** has not been credited yet. This is the *nd time like i said i contacted att and it said it was taken care of but still * ctedit. My bill is still *** when my bill should be ***. Can you please post my credit so i can stop worrying about this and contacting numerous times?
GetHuman1921390 did not yet indicate what AT&T Wireless should do to make this right.
I have an issue with AT&T Wireless too
How GetHuman1921390 fixed the problem
We are waiting for GetHuman1921390 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.