Need customer quality service

GetHuman-nsparks's customer service issue with AT&T Wireless from June 2018

Help with my AT&T Wireless issue
The issue in GetHuman-nsparks's own words
Use cell phone ... I recently moved to an area that is supposed to get good wireless coverage with at&t. But the area doesn't. My neighbors told me at&t doesn't work here for them. I purchased new phones a few months ago but can't talk on them at home due to numerous dropped calls . I have issues using data also. Since the map shows we are supposed to have service I will have to use a different carrier and have no use for the phones I am still paying on. I chatted with an at&t agent a few days ago who asked me to power my phone down but wasn't able to chat with the the agent anymore. We have to go outside and up a hill to have service to talk on the phone. I have elderly parents that require my attention and I have grandkids here with me so its extremely important to get this resolved asap.
How critical it is for my families safety to have service.
YesTake back phone without penalty.
I pay them for dependable service.
Yes
I have an issue with AT&T Wireless too
How GetHuman-nsparks fixed the problem
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AT&T Wireless

Cell phone
Customer service issue
Reported by GetHuman-nsparks
Jun 7th, 2018 - 5 mons ago
I have an issue with AT&T Wireless too
Fixed
Seen by 10 customers so far
Similar issue to 476 others
0 customers following this
Items needed
Account name
Account number
Account phone number
Account email address
Account service address
Account PIN
Timeline
GetHuman-nsparks started working on this issue
Jun 7th 3:20am
GetHuman-nsparks indicated the issue is not fixed yet.
Jun 7th 10:42am
GetHuman-nsparks indicated the issue is not fixed yet.
Jun 8th 4:05pm
GetHuman-nsparks indicated the issue is not fixed yet.
Jun 8th 4:12pm
GetHuman-nsparks indicated the issue is not fixed yet.
Jun 8th 4:12pm
GetHuman-nsparks indicated the issue is not fixed yet.
Jun 9th 1:33pm