Why is the Wifi down at least once a week? As a consumer it is so infuriating to not ha...

GetHuman1633252's customer service issue with AT&T U-Verse from November 2018

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The issue in GetHuman1633252's own words
Why is the Wifi down at least once a week? As a consumer it is so infuriating to not have access to most things in our home because they depend on on Internet. It’s not a rarity like once every couple months or even once a month. Once a week is expected for pretty much an entire day or more. And it’s not like we live in the middle of no where we’re in a normal suburb. And we get nothing in compensation such as a bill reduction or faster internet or even told about it unless we call and talk to multiple people we are just left in the dark. And for a while we didn’t have unlimited data so when the wifi goes out we used mobile data so you guys just profit even more off of that and ***** the customers over. So basically I WANT something. If the wifi is down I want to be able to use a mobile hotspot and not pay for that function so I can use my TV or any device to stream. It’s not my fault the wifi is out and I know it’s not whoever is reading this fault but why am I left to just sit around twiddling my fingers and you guys get the same amount of money whether I have my internet access or not? If something isn’t done we will be forced to switch company’s which I really don’t want to do at all but it’s getting ridiculous.
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AT&T U-Verse

Customer service issue
Reported by GetHuman1633252
Nov 27th, 2018 - 9 mons ago
I have an issue with AT&T U-Verse too
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GetHuman1633252 started working on this issue
Nov 27th, 2018 12:21am