Why is the Wifi down at least once a week? As a consumer it is so infuriating to not ha...
GetHuman1633252's customer service issue with AT&T U-Verse from November 2018
Help with my AT&T U-Verse issue
Next: our robot will wait on hold for GetHuman1633252 to get a AT&T U-Verse rep on the line!
Always use the GetHuman Phone tocall AT&T U-Verse. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1633252's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman1633252's own words
Why is the Wifi down at least once a week? As a consumer it is so infuriating to not have access to most things in our home because they depend on on Internet. It’s not a rarity like once every couple months or even once a month. Once a week is expected for pretty much an entire day or more. And it’s not like we live in the middle of no where we’re in a normal suburb. And we get nothing in compensation such as a bill reduction or faster internet or even told about it unless we call and talk to multiple people we are just left in the dark. And for a while we didn’t have unlimited data so when the wifi goes out we used mobile data so you guys just profit even more off of that and ***** the customers over. So basically I WANT something. If the wifi is down I want to be able to use a mobile hotspot and not pay for that function so I can use my TV or any device to stream. It’s not my fault the wifi is out and I know it’s not whoever is reading this fault but why am I left to just sit around twiddling my fingers and you guys get the same amount of money whether I have my internet access or not? If something isn’t done we will be forced to switch company’s which I really don’t want to do at all but it’s getting ridiculous.
GetHuman1633252 did not yet indicate what AT&T U-Verse should do to make this right.
I have an issue with AT&T U-Verse too
How GetHuman1633252 fixed the problem
We are waiting for GetHuman1633252 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T U-Verse's attention and get better help faster. Tap below to get started.
Having AT&T U-Verse issues too?
Get tips from pros & other customers, and get it handled faster: