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GetHuman1531669's customer service issue with AT&T U-Verse from November 2018

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The issue in GetHuman1531669's own words
Resolve billing issue ... I was a former employee with **% management discount. I left employment end of May. My bill did not change until late in October at which point it was moved to a crazy $*** per month.**I engaged in chat session on October **, **** with Kathy B who informed me my plan would be changed to $***.** per month for Uverse *** and U**. She also indicated i would be credited back the difference between my prior months charged and what the rate was supposed to be - i have email transcript of the conversation.**I called in to Customer Care on October **, **** to confirm the changes and agent Nickie Walls (nw****) informed me that the changes had not been made and no issuance of credit was on my file. Nickie indicated she would update my record to show the change, to plan and credit, as well as set up an appointment for a Uverse technician to come to my house on November *, **** to complete service.**I have followed up with Nickie on November * and November * as the Uverse technician did not show up for appointment and i am unclear as to what is happening to my plan and credit.**Please provide immediate response to my plan changes and credit due.**Thank you for your help.**Brian Catania
I have communicated with two people via email and neither has followed through*up on our discussion
Providing clarity in my plan as discussed in my complaint summary and providing proper credit back to my account
** years
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AT&T U-Verse

Uverse tv
Customer service issue
Reported by GetHuman1531669
Nov 9th, 2018 - 3 years ago
Fixed
Seen by 21 customers so far
Similar issue to 1529 others
0 customers following this
Items needed
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Timeline

GetHuman1531669 started working on this issue
Nov 9th, 2018 7:46pm
GetHuman1531669 indicated the issue is not fixed yet.
Nov 10th, 2018 12:36am
GetHuman1531669 indicated the issue is not fixed yet.
Nov 10th, 2018 12:40am
GetHuman1531669 indicated the issue is not fixed yet.
Nov 10th, 2018 7:58pm

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