I ordered att u- verse I believe in March maybe April... The first router was defective...

GetHuman1021862's customer service issue with AT&T U-Verse from August 2018

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I ordered att u- verse I believe in March maybe April... The first router was defective so they sent me another same problem .I asked for a tech to come to my house to install phone jack appt.was made but never came it was a no show .so I went on line to make another appointment and a rep said they were not going to charge me kuz ones been out here allready .I explained my situation and still nothing I do have both modems now my bills **$ I'm not contesting my bill my issue is why should I pay for something when att services regarding my affairs was nothing. I just wants some internet maybe an appology for inconvenience.att came so highly recommend and my family got disappointed
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AT&T U-Verse

Customer service issue
Reported by GetHuman1021862
Aug 22nd, 2018 - 5 mons ago
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GetHuman1021862 started working on this issue
Aug 22nd, 2018 5:10am
GetHuman1021862 indicated the issue is not fixed yet.
Aug 22nd, 2018 10:05pm
GetHuman1021862 confirmed the issue is fixed. Hooray!
Aug 23rd, 2018 5:20pm