We were charged for MLB package that our son paid for using his credit card on June...

GetHuman818886's customer service issue with AT&T U-Verse from June 2018

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The issue in GetHuman818886's own words
We were charged for MLB package that our son paid for using his credit card on June *, ****, but the charges showed up on our bill anyway. We would like that portion of the bill removed from our bill.
GetHuman818886 did not yet indicate what AT&T U-Verse should do to make this right.
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AT&T U-Verse

Customer service issue
Reported by GetHuman818886
Jun 25th, 2018 - 4 mons ago
I have an issue with AT&T U-Verse too
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Seen by 15 customers so far
Similar issue to 508 others
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Timeline
GetHuman818886 started working on this issue
Jun 25th 5:06pm
GetHuman818886 indicated the issue is not fixed yet.
Jun 25th 6:56pm
GetHuman818886 indicated the issue is not fixed yet.
Jun 26th 6:49pm
GetHuman818886 indicated the issue is not fixed yet.
Jun 26th 7:30pm
GetHuman818886 indicated the issue is not fixed yet.
Jun 26th 7:32pm
GetHuman818886 indicated the issue is not fixed yet.
Jun 27th 3:47pm
GetHuman818886 indicated the issue is not fixed yet.
Jun 27th 5:48pm
GetHuman818886 confirmed the issue is fixed. Hooray!
Jun 28th 6:55pm