Need monthly credit of past due charge of ***.**. This represents $***.** for wireless...

GetHuman653014's customer service issue with AT&T U-Verse from May 2018

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The issue in GetHuman653014's own words
Need monthly credit of past due charge of ***.**. This represents $***.** for wireless equipment charges appearing on my bill for many months. Months ago I went to an ATT store to have them verify that the amount of $**.** plus tax was to be a 'reimbursement'. After the store rep spent *.** hours speaking to * reps, he relayed that I needed to send a copy of the original DirectTV contract to corporate headquarters in Atlanta. Since then monthly when I call in to get the amount plus the monthly late charge of $*.** removed, I'm told the matter has been 'escalated' and I will receive a resolution in *-** business days. It is now many, many months later with no resolution. Each month I pay my bill, I have to call in to have these amounts credited so that I can pay the balance. I'm simply looking for resolution.
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AT&T U-Verse

Customer service issue
Reported by GetHuman653014
May 3rd, 2018 - a yr ago
I have an issue with AT&T U-Verse too
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Seen by 2 customers so far
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Timeline
GetHuman653014 started working on this issue
May 3rd, 2018 3:49pm